Customer Service Supervisor

Cedric E. Gaudette 603-***-****

** ***** ******, *********, ** 03743 **********@*******.***

Professional Profile

Experienced Purchasing Agent, Material Control Specialist, Department

Supervisor

Self starter with sharp negotiation Positive motivator and enthusiastic

skills leader

Read and apply technical data: Clear understanding of

blueprints, BOM's, technical manuals Manufacturing processes

Proficient in Windows based software Great interpersonal skills. I.e.:

and specialized MRP/ERP systems vendors and co-workers

Experience

Purchasing Agent/Material Control

Procurement of raw material and finished goods to support the manufacture

of medical products

Assure all goods meet standards of FDA regulations per SOPs

Source out and set up VMI (Vendor Managed Inventory) and negotiate JIT

terms and lowest costs

Coordinate purchase orders with Engineering and Production control to

assure items ordered are to current rev levels and Bill of Materials/ECN's

Purchaser/Expeditor

Plan and initiate shop orders for manufacturing requirements insuring JIT

availability of raw material and finished components and tooling

Set up VMI, source out new suppliers, negotiate best price, payment terms

and delivery times

Enter Purchase orders into ERP system, follow up with suppliers via fax,

email, or phone

Expedite orders, maintain MRP planner and advise Customer Service and

Production Control of delays and/or component changes

Create and maintain inspection records on incoming goods, document defects,

process DMR and final inspection reports

Authorize and track returns, coordinate repairs or replacement parts with

production and supplier

Supervisor, Door Department

Schedule and oversee the work flow of the door department to coordinate

with sales order dates and subsequent operations

Initiate and enforce guidelines and procedures to assure high standards of

quality and safety in all operations

Direct and oversee machine set ups and cutter changes and train employees

Order supplies, tools and schedule routine machine maintenance

Maintain employee work histories, performance reviews, schedules and handle

disciplinary actions when needed

Work History

Purchasing /Material Design Standards, 6/2008-Present

Charlestown, NH

Purchasing/Material Tidland Corporation, Keene NH 11/2007-6/2008

Purchasing/Expeditor Sullivan-Palatek, Claremont, 06/1995-11/2007

NH

Dept. Supervisor Crown Point Cabinet, 02/1985-06/1995

Claremont, NH

Education

Graduate Stevens High, Claremont, NH

Front Line Management NH Technical College,

Claremont NH

Total Quality Sullivan Industries

Management

References

References are available upon request.

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