Manager Customer Service
Resume:
WILLIAM R. GAUTHIER
**** ********, ******, ** *****-1952
*******@*****.***
BACKGROUND SUMMARY:
Friendly, detail oriented Credit/Customer Service Manager with strong
organizational abilities and excellent verbal and written communication
skills. Shown repeated success in managing projects and implementing
credit processes that enable and increase A/R results and quickly resolve
customer service issues. Performs well under pressure in a fast paced
environment successfully driving projects from conception to completion.
WORK EXPERIENCE:
U.S. Depart of Commerce Economics & Statistics Admin.- U.S. Census Bureau
April/May 2010
Enumerator
Investigated Non-Response households for acquiring data for 10 year Census
count.
Federal APD Inc. - Novi, Michigan
2005 - 2009
Credit Manager
Managed and controlled receivables totaling $8M on revenues of $60+
million. Supervised a staff of one in processing receivables from sales to
distributors, dealers, and end users of (Automated Parking Devices)
covering the United States and abroad.
. Collected $25K of non-recognized revenue within first six months
. AIA invoice coordinator
. Sarbanes - Oxley Audit Process Evaluator
. Team Member- Kaizen Lien Business Process Evaluation
. Established and implemented business process standards to ensure
system/data accuracy
. Collaborated with Department Heads to facilitate continuity and
communication in support of smooth business flow.
Clark Steel Framing System (Purchased Dale)
2004 - 2005
Cincinnati, OH/Dearborn, Michigan
Credit Manager
Managed and controlled receivables totaling $40M on revenues of $350+
million and a staff of three in processing receivables from sales (metal
building products) covering 32 states with nine shipping locations.
Dale Industries/Dale Incor
2002 - 2004
Dearborn, Michigan
Credit Manager
Managed and controlled receivables of $12M on revenues of $100+ million.
. Reduced DSO by 15 days in the first year with the company.
. 90 day + balance reduced to virtually zero with no bad debt. It was
1.4 million when hired, accomplished this within 15 months.
. Posted accounts receivable cash with a debit system follow up.
Federal Pipe & Steel Corporation - Plymouth, Michigan
1982-2002
Systems Manager-Office Manager
Managed all aspects of Account Receivable, Account Payable, Inventory and
IT for seven warehouses including Detroit, Chicago, Arkansas, New Jersey,
New Hampshire and two in New York.
. Developed accounting processes/financial analysis methods and improved
risk management issues, monitoring A/R and A/P for sales of over $100
million.
. Processed over 4,000 accounts covering 28 states.
. Ford Motor Tier one supplier, Sales and Collection
. Established outstanding customer relationships and secured sales
through negotiation - joint check, postdated check, letters of credit,
and contra agreements.
. Gained complete knowledge of construction lien, bond and UCC rights.
. Managed and coordinated total company invoice/credit memo and payment
systems.
. Posted accounts receivable cash with a debit system follow up.
. Collected unsecured interest of $80 thousand per year.
. Performed job cost analysis.
. Partnered with senior management to produce formal
reports/presentations of audit findings and provide recommendations
for innovative system improvements.
. Extensive auditing experience with strengths in departmental team
building and cooperation focused on meeting total quality management
targets.
. Active member of the Computer Core team - designed new, operational
computer system; provided team methodologies for higher standards of
quality/production efficiency; acted as liaison with software
developers and coordinated outside provider/third party technical
support.
. Assisted in design, launch and maintenance of a multi-country steel
distribution AS400 software program.
COMPUTER SKILLS
Windows, Excel, Word, PowerPoint, Lotus 1-2-3, JD Edwards, Syteline ERP
system, CAD and AS400
AFFILIATIONS
Loyal of the Moose-Trustee
TiPS Certified June 2009 (Training for Intervention ProcedureS)
Golf Ranger - Team Leader
National Association of Credit Management
Volunteer 2006 Super Bowl Host Committee Member
EDUCATION
Eastern Michigan University
Ypsilanti, MI
BS, Industrial Technology
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