Manager Customer Service

Tatiana Valencia

*** ** ****** ***#** West New York, New Jersey 07093

Mobile: 551-***-****, Mobile: 201-***-****

***************@*******.***, ********@*******.***

Profile

Able to coordinate several tasks simultaneously

Able to prioritize and operate proactively

Able to communicate fluently and effectively in English and Spanish

Enjoy working as a team member as well as independent

Organized, goal oriented

Self- motivated, hard working individual

Related Experience

• Personal Assistant to Vice President of Operations, Accounts Payables, Marina

Wholesale Inc, Co.

Bookkeeping for Marina Wholesale Co,Inc. Assist in taking orders and later creating

invoices for our customers. At times I assist with Accounts Receivables. I do the billing

for some of our chain store customers. I handle most of the company expenses and make

sure that our expenses are paid on time. I process them through two of our Bookkeeping

programs (Everest and QuickBooks) and later write out checks for payment. I also do

invoicing for Imperial Drug and Spice Corp. At times when required I do translations for

example company documents and also do Interpreting when needed for example Client-

Attorney Session. Besides doing the bookkeeping, I also assist any department when needed

for example in the Lab or the Warehouse. I am definitely a multitasker. As a Personal

Assistant I also prepare Sales Reports, take messages for the VP of Operations and help

her coordinate appointments, meetings, and events. I assist in preparing documentation

for customs when our merchandise is coming from a foreign country in order to get

clearance.As an Accounts Payables for Imperial Drug and Spice Corp I enter the bills that

I receive from our suppliers in Peachtree Accounting and then do reconciliation reports

once I pay the bills. As Accounts Receivables I invoice our customers in the United

States and Puerto Rico.In addition, I write our daily deposits.

August 2009-Current, Victoria Weingartner, Assistant Vice President of Operations,

Contact Number 201-***-****, Current Salary $18.00

• Customer Service Representative, Valley National Bank

Cross selling Banking Products, Assist with customers’ questions in regards to their

accounts such as inquiries, Account History, and balances. Also, I open business and

personal accounts. I verify that every customer’s identification documents are valid

through a program called ChexSystems. I also assist with shipping which is the incoming

and outgoing cash that leaves the Branch through Garda Cash Logistics. I have to verify

and document the amount of money leaving the Branch so at the end of the day when we

perform Branch Reconciliation the branch totals balance. Besides, assisting customers, I

also review branch management reports on a daily basis.

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February 2009- August 2009, Assistant Vice President, Terri Johnson, Generalist Human

Resources Contact Number 973-***-****, Current Salary: $12.00 per hour

• Teller /ATM Sole Custodian, Banco Popular North America

Processing Deposits (Commercial Deposits, Night Deposits, Withdrawals, Check Cashing,

Official Checks, Filing Documents, making referrals (trying to sell banking products),

and prepare Currency Transaction Reports as well as the Monetary Instrument Logs. As a

Sole Custodian I input money into the ATM cassettes. I used to be sole custodian from

09/08 to 02/08 but afterwards other employees were custodians Of the ATM, therefore, I

only did the ATM when needed.

June 2007- February 2009, Branch Manager, María Marín Mendez, and Contact Number: 201-

863-2567, Starting and Ending Salary:$10.50

• Guest Service Agent, Amerisuites Hotel (Hyatt Place)

Check -ins, check outs, reservations, run credit card authorizations, provide customer

Service, file documents daily of the guests checking in, work with group tours on

Weekends, and provide interpreting services for the guest when needed.

November 2005- August 2006, General Manager, Gary Maida, Contact Number: 201-***-****

Starting Salary $8.00-Ending Salary $8.50

Skills

Fluent in Spanish/ English

MS Office Proficient

Translation/Interpretation Skills

Knowledgeable in Legal Studies such as Intro to Law, Law and Litigation, Criminal Law

and Procedure, Wills, Trusts, &Probate Law, as well as Employment Law, and Current

Banking Regulations; such as the Bank Secrecy Act and also the Patriot Act.

Education

• Currently attending Hunter College, Certification in Medical and Legal

Interpretation and Translation, June 2009- Currently attending. (Will be

completing Certification by Fall 2010/Spring 2011).

• Bachelor in Arts Spanish Major with a concentration in Translation,(Montclair

State University), September 2004- May 2009

• Computer Applications Course, 3 credit course,(Hudson Community College)June 2005

References

• María Marín Mendez, Branch Manager

Banco Popular North America

Contact Number: 201-***-****

• Hector Alfaro, Assistant Branch Manager

Banco Popular North America

Contact Number: (201)-863- 2567

• Jamie Garling, Assistant Manager

Amerisuites Hotel (Hyatt Place)

Contact Number: 201-***-****

• Terri Johnson, Assistant Vice President, Generalist Human Resources

Valley National Bank

Contact Number: 973-***-****

• Victoria Weingartner, Vice President of Operations

Marina Wholesale Co., Inc. & Imperial Drug and Spice Corp

Contact Number: 201-***-****

• Miguel Angel Chavez

L&C US EXPRESS CARGO

Contact Number: 973-***-****

Email: ****************@****.***

Mostly I've done advertising flyers and also Power Point Presentations for the

company.

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