Customer Service Human Resources

ANGELA ZIMMERMAN

**** ** ********** **., ***'s Summit, MO 64064 913-***-****

***************@*****.***

Career Summary

A Human Resources professional with 9 years demonstrated experience in

sourcing, evaluating, selecting and promoting the best qualified candidates

to meet an organization's staffing requirements.

. Employee . PeopleSoft HC/HRIS . SelecTrack/Brass Ring

Selection . Administrative Support

. Internet . Customer Service . OFCCP

Recruiting . On Boarding Process

. Sourcing

Strategies

Career History

Recruiter II

Sprint, Overland Park, KS

2006 - 2009

Plan, organize and implement the employee selection process by sourcing,

recruiting, screening, and selection of both non-exempt and exempt

applicants for the Corporate Center, Finance and Customer Management

organizations (Care). Ensured compliance with the Office of Federal

Contractor Compliance Program (OFCCP) and state regulations.

. Received Excellence Awards from Corporate Security, Supply Chain

Management,

Finance and Flight Operations for outstanding service and exceptional

teamwork. These

awards are also monetary and had not been given to a corporate recruiter

on our Sprint

recruiting team within the past 10 years.

. Monitored and resolved any pre-employment background issues that took

place during the On Boarding process which resulted in lawful, consistent

treatment of applicants.

. Selected by management to train temporary employees to increase

compliance and productivity. This resulted in an increase in productivity

of 25%.

. Provided consulting to clients which increased the effectiveness of

processes, procedures, compliance and applicant tracking system technology

use, sourcing, etc, resulting in the nomination of the Circle of

Excellence Award. Less than 3% company-wide were nominated.

. Received a Circle of Excellence nomination for continually providing a

level of service that

exceeded the requirements of my role as a recruiter. There were 1500

nominations out of

60,000 Sprint employees and the awards were given to a total of 300

Sprint employees.

Angela Zimmerman, Page Two

Staffing Coordinator I/II

Sprint, Overland Park, KS

2000 - 2006

Served the Staffing Team by providing support to recruiters, hiring

managers and candidates throughout staffing process for both external and

internal candidates. Effectively facilitated employee transfers by serving

as a liaison between managers.

. Demonstrated excellent coaching skills to the recruitment team regarding

the development of

job descriptions, internal and external position posting, questionnaire

development and

external candidate response resulting in the increased ability to

attract and identify the right

candidates for the right positions with consistently resulted in a

quicker time to fill by 20%.

. Sourced qualified candidates from internet resume databases to help

increase the speed and

likelihood of identifying highly qualified applicants, thereby reducing

recruiting cycle time

by 20%.

. Supported recruiters by creating requisitions, generating offer letters,

entering candidate data,

tracking drug screens and background investigations. As a result, the

recruiter was able to

carry the average requisition load.

Senior Secretary

Sprint, Overland Park, KS

1996 - 2000

Promoted to Senior Secretary and hired to work directly for Sprint from

Kelly Services.

Provided comprehensive administrative, clerical and office support to the

Director and management team, including travel arrangements, meeting

coordination, conference call scheduling, invoicing, monitor/order supplies

and office equipment, and presentation preparations. Word, E-mail, Internet

and internal office systems

. Prepare office correspondence; completed Sprint proprietary and

confidential reports,

organization charts and projects; maintain office supplies inventory;

sort and distribute mail.

. Professionally represented the company as the first point of contact for

callers and office

visitors.

. Filled in for the Vice President's Executive Secretary as needed.

.

Education

Liberal Studies, Bachelor's Degree

Central Missouri State University, Warrensburg, MO

Professional Development

Medical Terminology

2009

Medical Coding

2010

Community Service

Volunteer

The University of Kansas Cancer Center, Westwood, KS

2009 - 2010

. Assist patients while they are receiving treatment

. Assist KUCC's marketing department with patient kits and special

projects

. Assemble port kits and stock patient's treatment area with

supplies.

Children and Family Center, Maryville, MO

2008 - Present

. Answer the Hot Line and assist clients

. Sort donations

. Serve as children's aides

. Assist with clerical work

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