Customer Service Sales
Resume:
JIL WILSON-ROBINSON
E-Mail: ************@*******.*** ( PO Box 2902, Richmond, VA 23228 (
Objective: To work with a stable company that has a strong presence while
supporting local communities in renewal and growth.
W O R K H I S T O R Y
Richmond Community High School/RPS - Substitute Drama
Teacher 9 /2010 - present
Teach drama and acting techniques to 32 high school students;
student classifications freshmen to seniors. Use basic
English grammar, poetry and rhythm to introduce new students
to the craft of acting while supporting more experienced
artists. A blend of Jazz Actor's, Meisner and personal
technique are being taught throughout. Manage administrative
tasks. Provide positive and constructive feedback.
US Jesco, Richmond, VA - Trainer/Demonstrator
______ _________4 /2009 - 5/2010
Conduct in-store promotions/Infomercials. Host and promote
30 minute, high energy shows for customers. Sales. Maintain
inventory. Train new Agents during 1-month term. Maintain
mentoring relationship with new employees. Much travel and
extensive customer service. Manage customer issue
resolution. Handle personnel concerns. Manage customer
concerns.
The Flagcenter, Richmond, VA -- Custom Sales
Coordinator/Specialty Sales _ ___ 8 /2007-9/2008
Promote and solicit sales. Coordinate and create images for
the production of custom appliqu and specialty flags. Work
with vendors, artisans, internal and external customers,
corporate marketing representatives. Much consumer
relations, sales and issue resolution. Much paperwork review
with attention to detail. Utilize organizational and time
management skills. Much computer work.
City of Richmond Parks& Recreation, Richmond, VA (P/T) -
Program Monitor 6 /2006 - 8/2007
Work with the Cultural Arts Manager in monitoring and supervising
specific programs within the Cultural Arts division within
the City of Richmond Recreation and Parks. Much paperwork
review and evaluation.
Steel Services, Ashland, VA -- Receiving Clerk
2 /2006 - 6/2006
Receive shipping paperwork from steel production companies. Invoice
branch offices. Process invoices received from steel
production companies. Much computer work. Resolve customer
issues. Much customer service. Relief for receptionist.
Target, Glen Allen, VA (Intermittent Part-time) -- Cashier
8/2005 - present
Process purchases for Target guests. Resolve customer issues.
Maintain supplies at cashier stations. Discern issues to
elevate to supervisory staff. Maintain speed and accuracy
while managing much customer service.
Mount Carmel Baptist Church, Richmond, VA (Part-time) - Church
Secretary __ 8/2004 - 9/2005
Provide administrative support to Pastor of the Church,
Deacons, Trustees and various officers of the church. Create
weekly bulletin. Create reports, letters, flyers,
memorandums. Much telephone and computer work.
FNANB, Circuit City Stores, Inc., Richmond, VA
9/1992 -
4/2004
Credit Counseling/Hardship Representative - Resolve account
issues forwarded by agency representatives, customers and
management. Complete daily snapshot and reports documenting
departmental progress and productivity. Initiate ideas to
improve group and program performance.
Credit Counseling/Hardship Sr. Representative - Develop and
provide positive and constructive feedback to team members.
Create reports recording associate and departmental
performance. Initiate business ideas to improve performance.
Conduct team meetings and maintain group morale.
Account Management Supervisor - Supervise up to 18
collectors; full- and part-time. Initiate business
strategies based on customer profiles. Develop and mentor
Assistant Supervisor. Conduct meetings with management and
associates. Create and manage incentives to increase
performance.
Recruiting Supervisor - Hire, train and supervise 5
recruiters. Analyze recruiting efforts. Recruit hourly and
management level candidates. Daily conduct interviews for 3-
5 hours, including Loss Prevention interviews. Attend
meetings and seminars to improve departmental growth.
A B I L I T I E S
Microsoft Office (emphasis in Excel, PowerPoint and Word).
Some Access. Some Adobe Illustrator. Internet. Type 65 wpm.
Develop presentations and manage projects.
A W A R D S R E C E I V E D & A C H E I V E M
E N T S
0. Awarded Associate of the Month December 2003 (nominated
1996, 1998, 2002, 2003) - FNANB
1. Recognized for Outstanding Performance for 21 consecutive
months (1994-1996)-FNANB
2. Recognized for Outstanding Volunteer Service at St. Paul's
Baptist Church (2002)
3. Completed Circuit City Management Course Managing Through
People.
4. Completed Claims Adjuster certification for Sentry Insurance
Company (claims adjuster 1987 - 1990), World Access (1990 -
1992)
I N T E R E S T S & A C T I V I T I E S
. Moderator - Virginia Actors' Forum
. Actor - Theater, Voiceover, On-Camera, Film and Video
. Re-enactor - Maggie Lena Walker, Selena (Slave)
. Tae Kwon Do, Yoga, Meditation Therapy
. Praise Singer. Choir Member. Instructor of Meditation and
Stress Management Classes - St. Paul's Baptist Church (2001-
2004)
E D U C A T I O N
Bachelor of Arts - Mass Media Arts. Hampton University,
Hampton, VA, May 1985
R E F E R E N C E S
Available upon request.
Contact this candidate