Project Manager Customer Service

YEUKAI JOYCE SACHIKONYE

**** ******* ******, ********* ***, Silver Spring, MD 20910

Tel (cell): 240-***-**** E-mail: *********@*****.***

SUMMARY

I am Project Manager, process and strategy management professional with 4

years of experience. Being a focused, driven, goal oriented and

consistent individual allows me to produce excellent results at all

times. As a capable self starter who models a purposeful, pro-active

approach with a proven track record, I excel in an independent work

environment or team environment.

WORK EXPERIENCE

2009 - 2010 Project Manager, Community Affairs, Capital One Financial

. Assisted in the development and implementation of Chevy Chase Bank and

Capital One Community Affairs integration

. Developed strategic and tactical activities with Capital One's Brand

department to increase Capital One's community presence in the Mid-

Atlantic

. Proposed an overall budget to ensure success of the Mid-Atlantic

projects

. Monitored and reported on the progress of the productivity measures

implemented in the Mid-Atlantic. Analyzed root cause of deviation and

proposed necessary actions to secure the achievement of targets.

. Led the tactical planning process of the identification and

relationship building of local partnerships in low to moderate income

neighborhood tracts

. Conducted pre and post strategy evaluation to review its successes or

failures

. Collaborated with the internal and external communications team to

support national and regional strategies for community relations

communication

2007 - 2009 Community Reinvestment Act Specialist/ Project Manager Chevy

Chase Bank

. Developed and implemented community outreach strategies to position

the Bank as a leading community partner in the Washington DC

metropolitan area

. Provided oral and written peer data analysis to Line of Business

Leader's on industries mortgage and lending trends on a quarterly

basis

. Researched on potential investment opportunities for the CRA

Department and provided recommendations to the department Vice

President

. Evaluated departments business processes and provided recommendations

to reduce costs while increasing ROI

. Became established as the departments corporate liaison between the

Bank and its community partners, non-profit, private, as well as local

government organizations with the main objective of maintaining strong

corporate relationships

2006 - 2007 Branch Manager, Chevy Chase Bank

. Acquired new and effectively managed existing accounts using a

customer needs based approach

. Using monthly financial data reports, implemented strategies to

expand consumer and business banking relationships to increase the

branches cash deposit base

. Ensured the branch met and exceeded its sales and customer retention

goals through broad-based understanding of and ready responsiveness to

customer needs

. Coached Customer Service Representative and Relationship Bankers on a

monthly basis to assist in meeting their sales quotas

. Managed a cash vault with over $15,000

EDUCATION

2008 American Institute for Bankers Diploma in Bank Financial Management,

Courses: managing funding, liquidity and capital, analyzing bank

performance, managing the banks investment portfolio, managing interest

rate risk, ethical issues for bankers

Completed Diploma with an A average

2007 Strayer University, Washington DC

Bachelor of Business Administration

GPA: 3.8, graduated cum laude

ACHIEVEMENTS

2010 Shout Out Award (Capital One)

2007 Alpha Theta Society Member

2005 - 2006 Presidents List

2003 - 2004 Deans List

COMPUTER SKILLS

Proficient user of Microsoft Office, Outlook, Excel, PowerPoint, Access

LANGUAGES

English - native

French - intermediary (Cambridge O' Level)

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