Customer Service Engineer

Ariel Braverman

OBJECTIVE

To deliver high quality professionalism, business experience and formal

education within a technology that embraces a strong positive culture, clear

mission and goal orientation.

EXPERIENCE

2009 IT Technician/ IT Department WorkForce Alliance, West Palm Beach,

FL

o Provided positive and motivating interaction with over 200+ employees.

o Responsible with providing technical support and service tickets upon

request within our office as well as our branch offices in Boynton Beach,

Downtown West Palm Beach and Belle Glade.

o Connected Peer-to-Peer network for our Resource Department.

o Troubleshooted several computers for different departments within our office

and branch offices.

o Managed and organized the storage room.

EDUCATION

2009 - Present PC Professor West Palm Beach, FL

o Completed 240 hour MCSECourse

o Assisted 17 hours of IP Addressing class

2008-2009 PC Professor West Palm Beach, FL

o Completed the 160 hour A+ Course

o Assisted A+ professor in fixing and troubleshooting computers

o Installed 10 workstations to a network in our A+ Course

SKILLS

Strong customer service quality and experience

Cheerful attitude and interaction with co-workers and customers

Experience in sales and phone support

Proficient experience with computer troubleshooting and diagnostics

Malware/Spyware removal

Strong experience using Windows 2000, XP, VISTA, Server 2003/2008

Strong based knowledge and experience installing workstations and

networking management

Strong management relating computer hardware and software

Excellent using Microsoft Office 2000/2003/2007

Very fast typing skills

Bilingual: English and Spanish

CERTIFICATIONS

CompTIA A+ Certification

MCP (Microsoft Certified Professional)

MCTS (Microsoft Certified Technology Specialist)

MCSE(Microsoft Certified Systems Engineer)

MCITP(Microsoft Certified IT Professional)

CELL PHONE 561-***-****) EMAIL *****@**************.***

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