Customer Service Data Entry

Terry Wynne O'Brien

*** ******* *****, *********, ********** 94533

E-mail: *************@*******.*** - Telephone: 707-***-****

Objective:

A position in which I can utilize my office, administrative,

clerical, and customer service experience.

Skills/Abilities:

Computer

. Advanced abilities in Microsoft Windows (95, NT, 98, XP, Vista),

Microsoft Office (Word, Outlook, Excel, Access), Corel WordPerfect, and

Lotus SmartSuite (WordPro, 1-2-3), plus I'm also capable in QuickBooks.

Experienced using custom EDMS systems with Bayer HealthCare, also

Microsoft Great Plains, Salesforce.com, and OnQ Insider by Hilton

. Experienced in formatting and editing documents in EDMS workflows,

scanning new and revised documents; database creation & management, basic

graphics design, capable in most mainstream software used in the

private/business sector

Clerical/Front Desk

. Front Desk, Receptionist, and Guest Services experience

. Data entry (5800 sph); Typing (35 WPM): Multiple phone lines/Front

Desk/Dispatching experience

. Interpersonal & communication skills; telephones, financial auditing

Work Experience:

. March 2010 - June 2010: Hilton Homewood Suites. Position: Guest

Agent/Night Auditor: Auditing daily financial activities using OnQ

software and Hilton procedures. Checking guests in and out, arranging

reservations, and handling the needs of customers. Also: Cashier sales

and Credit Card authorizations.

. Jan. 2010 - March 2010: American Masters of Taste. Position: Admin.

Assistant: Utilize my advanced abilities in Microsoft Office (Word,

Excel, Access): Also telephone research, data entry, database

maintenance, tracking information, and other general office functions

. April 2009- Nov. 2009: Temporary Positions: Data Entry Clerk and

Receptionist: As a Data Entry Clerk I received incoming calls from field

techs and input the large amounts of data received on a daily basis. As a

Receptionist I received and directed incoming communications, handling

multiple telephone lines, and directing visitors to their appropriate

appointments. Also performing general clerical functions (sorting,

filing, etc,), Fed Ex shipments, and other clerical responsibilities as

directed.

. June 2007- July 2008: Bayer HealthCare. Two Positions:

. Records Control Assistant II: While in the QARC Dept. as a contract

employee, tracked document status using GOLD database, and was

responsible for moving, archiving, and filing crucial pharmaceutical

product lot files for both Bayer HealthCare and Novartis according to

established department procedures that support GMP operations and

comply with GMP and FDA guidelines.

. Documentation Assistant II: Formatted and edited documents and

uploaded revisions into Bayer HealthCare's EDMS. Coordinated review and

approval of controlled document revisions, tracked workflows, and

assisted EDMS users while maintaining EDMS and documentation databases.

Moving, archiving, and filing controlled document hard copies, and

other assigned tasks.

. Jan 2007 - June 2007: Gameready. Position: Customer Service Rep:

Duties included; customer service, scheduling (w/Microsoft Outlook),

account management using Salesforce.com and Microsoft Great Plains, and

processing orders & complaints from customers that called in by

telephone, email, or fax

. Prior to 2007: Information available upon request. *References also

available upon request.

Education:

. Armijo High School, Fairfield, California - Graduated with Diploma

. Solano Community College, Fairfield, California - Political Science Major

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