Customer Service Assistant

ROXANNE SANCHEZ

RAPID CITY, SD *****

CELL 605-***-****

******************@*******.***

OBJECTIVE

Seeking an entry-level position, which will allow me to utilize my business

skills and experience

EDUCATION

Heald Business College Hayward, CA

Associates in Applied Science in Computer Business Administration

Awarded: April 2004

SKILLS

MS Word, MS Excel, MS Outlook, MS Power Point, MS Publisher, Customer

Service, Basic Filing, Cashier, Answering Phones

PROFESSIONAL EXPERIENCE

06/10 - Current Sam's Club Rapid City, SD

Cashier

Operate cash register to compute charges

Receive cash, checks and completed credit card transactions from customers

and employees

10/08 - 3/10 N.E.W Rapid City, SD

CCR1

Answer inbound calls

Customer service

Troubleshoot Directv equipment

Input notes as needed

Take credit card payments

Set up service calls and send out replacement receivers as needed

6/06 - 3/07 T.A.G Hayward,

CA

Assistant to Chief of Operations

Executed daily operations of inputting receiving logs and running daily

reports

Operated computer to input and retrieve data

Expensed mileage

Filed paperwork

1/06 - 6/06 HPM Networks Fremont, CA

Receptionist / Admin. Asst.

Answered customers telephone and in-person inquiries and directed them to

appropriate areas

Executed daily operations of running reports, mailing, faxing, copying

paperwork

Tracked packages through FEDEX, DHL, and UPS

Filing business paperwork as well as HR paperwork

Prepared work orders and distributed them to service crew

Invoiced orders daily

Contact this candidate