Sales Quality Control
Resume:
Scott P. Hoyt
** ****** ***** ~ Penacook NH. ****3
Professional Objective
To obtain a Management position that leads to challenge, advancement and
personal growth opportunity within an organization.
Summary of Qualifications
. Engineering and detailed document handling.
. 8 years operations management experience.
. Proven record of constantly partnering with customers to find
improvement opportunities.
. Highly motivated, ambitious and dedicated to customer
satisfaction.
. Goal oriented with demonstrated problem solving skills.
Relevant Experience
SphereOptics, Concord NH
Engineering Documentation Specialist
April 2008 - April 2010
Responsible for accurate processing of engineering documentation involving
part specification release, creation/update of Bills of Materials (BOM),
Engineering Change Order/Notice, Verification and clarification of sales
orders also Return Merchandise Authorization, Various quarterly reports,
Inventory Cycle Counts, and assist in Quality Control Standards.
. Created numerous documents ranging from shipping check sheets for
quality to document control release sheets.
. Worked with management on quarterly reports for share holders as well
as inventory costing and reports.
. Created and maintained product engineering documentation also
documentation templates.
. Perform a range in tasks including shipping, assembly, maintenance and
pickup and delivery of equipment.
Riverside Millwork CO, INC, Penacook NH
Operations Supervisor
January 2001 - August
2007
Supervise the vinyl and Entrance departments, including the daily work
activities of twenty manufacturing personnel, and one foreman, insuring
that manufacturing is timely and cost effective. Hire, and train all
personnel in the vinyl operation in accordance with established company
policies and procedures; monitor and evaluate performance and provide
appropriate feedback.
. Created and implemented flowcharts, SOP's, and training material for
the vinyl and Entrance departments which led to significant quality
improvements for the company.
. Picked to partner / consult with high risk customer and vendors to
resolve operational issues resulting in improved customer satisfaction
and Rivco operational effectiveness.
. Partnered with key managers to update and implement new inventory
procedures.
Donatello's Restaurant., Penacook NH
Manager
October
1998 - January 2001
Manage the day-to-day operation of a fast paced family owned restaurant,
ensuring quality of product and customer satisfaction. Manage and provide
direction, coaching, and mentoring fifteen food service workers.
Communicate with customers and owners on a regular basis to ensure
satisfaction and fulfillment.
. Purchase and order products, maintain inventories, work with vendors.
. Assist sales team for special functions
. Worked with community agencies and schools to provide donations and
goods.
. Responsible for both opening and closing the restaurant.
. Interview, hire and schedule workers.
Contact this candidate