Customer Service Administrative Assistant

ROSA ALEMAN **** Cauldwell Ave. Apt. *E

Bronx, Ny 10456

Phone: 646-***-****

Email: **********@*******.***

Objective: To achieve a high standard of professionalism in order to can compete in

today’s market.

Experience:

Laparkan Trading (Customer Services) Bronx, NY

• Cash Receipts 2009-2010

• Answered Customer’s Order and claims

• Prepared Deposit and cash Report for Accounting

• Coordinate courier pick up with agency and drivers

• Prepared Payment Report for Suppliers

• Everything concerning to Courier Service and Customer Services

La Rosa del Monte Express (Staff Accountant) Bronx, NY

2008

• Prepared commissions and payments for sales employees

• Kept sales book for main office and different branches

• Open account for new customers and maintained updated customers payments

• Responsible for accounts receivable

El Conde Express (Secretary ) Bronx, NY

2005-2008

• Kept records of customers interactions and transactions, recording details of

inquiries, complaints and comments, as well as action taken.

• Contacted customers in order to respond to inquiries and to notify them of claim

investigation results and any planned adjustments.

• Answered customer’s telephone, mail and in-person inquiries and directed

customers to appropriate sale area.

• Maintain customers data entry

• Responsible for accounts receivable

Fama Shipping, Inc. (Customer Service Representative) NY, NY

2004-2005

• Maintained logs of activities and completed work

• Store completed documents in appropriate locations

• Compiled and maintained records of business transaction and office

• Computed Wages, commissions and payments

Banco Popular Dominicano (Administrative Assistant)

• Computed and collect payments from customers for utility services

• Recorded transactions on cash register and issued receipt and any change due to

customers.

• Explained charges on bills to customers and initiated action to respond to

complaints.

• Responsible for Account Payable for several companies

• Maintain Personnel Records

• Responsible for Payroll

Education:

APEC University

• Degree In General Management

O&m University

• Bachelor Degree In Accounting

Career Quest,LTD

• Training Course In QuickBooks Accounting & Bookkeeping

Languages: Bilingual, Fluent in Spanish

Skills: Proficient in Microsoft word, Excel, word Perfect and Power Point

REFERENCES FURNISHED UPON REQUEST

Contact this candidate