Customer Service Administrative Assistant

Heather M. Moore

**** *. ******-******** #*** • Swanton, OH 43558 • 419-***-**** • ***********@*****.***

SUMMARY OF QUALIFICATIONS

• A highly organized and detail-orientated professional with experience in administration, accounts

payable and customer service.

• Dedicated and focused; able to prioritize and complete tasks simultaneously and follow through to

ensure project goals are met.

• An educated, self-motivated professional with excellent writing and grammatical skills; able to

foster positive relationships with colleagues at all professional levels.

• Computer skills: MS Word, Excel, PowerPoint, Access, Outlook, Great Plains, Oracle, Internet,

Desktop Publisher, Macromedia DreamWeaver MX, AS400, SAI, DADE, QuickBooks.

PROFESSIONAL EXPERIENCE

Buck Consultants, a Xerox Company ~ Maumee, OH 02/09 – Present

Administrative ~ DEV Specialist/Customer Service

• Data processing of dependent eligibility audit information.

• Processing of incomplete audit files and complete/incomplete letters to mail.

• Running reports, processing of pended files and appealed audit files.

SIMS Metal Management ~ Toledo, OH (Laid-Off) 03/08 – 11/08

Brokerage Specialist/Accounts Payable

• Enter brokerage shipments into SAI computer software program.

• Manage all brokerage paperwork and files for purchases and sales made.

• Handle accounts payable for all local and national brokerage suppliers.

• Ran daily reports for shipments entered, reversals/voids and rail accruals.

• Ran weekly check run for accounts payable.

Splendor Shower Door ~ Holland, OH (Temporary Assignment) 10/07 – 02/08

Administrative ~ Customer Service, Temporary/Phoenix Services Inc.

• Enter purchase orders received from customers in Great Plains.

• Acknowledge orders via fax and confirm deliveries.

• Make customer calls for product backorders and COD’s.

• Contact suppliers for order status and update orders as needed in the system.

Manitowoc Beverage Systems ~ Holland, OH (Branch Closed) 05/07 – 10/07

Purchasing Assistant, Temporary/Spherion, The Mergis Group

• Confirm and acknowledge purchase orders received from suppliers.

• Enter confirmations into Oracle database and update the system with changes in price, quantity,

shipping and/or delivery dates.

• Enter daily buyer statistics and daily confirmations analysis information into Excel spreadsheet.

• Run daily invoice holds report and update the system and Excel spreadsheet accordingly.

• Run past due shipments report, contact suppliers for order status and update orders as needed in

the system.

Scottdel Inc. ~ Swanton, OH (Laid-Off) 03/06 – 01/07

Administrative ~ Customer Service

• Took product orders from customers via phone and fax.

• Acknowledged orders via fax and confirmed delivery dates and times via phone.

• Entered orders into computer system and ran daily reports for total yardage, total rolls and total

dollars per day and entered into Excel spreadsheet.

• Handled customer inquiries about product knowledge and availability, answered multi-line

switchboard, assisted with daily functions in accounting department as necessary.

• Performed all miscellaneous office functions including, but not limited to filing, faxing, shredding,

copying, scanning and mail-room duties.

Pella Windows & Doors, LLC. ~ Toledo, OH (Branch Closed) 06/05 – 03/06

Administrative ~ Customer Service

• Assisted customers with product questions and concerns, trained in troubleshooting product

problems over the telephone.

• Scheduled service appointments to diagnose, install or repair products.

• Created service work orders and completed service technician daily/weekly paperwork.

• Ordered replacement parts and replacement units as requested by service technician and/or

customer service personnel.

• Assisted walk-in customers with product questions, purchases and/or scheduling needs.

Stautzenberger College ~ Toledo, OH (Resigned-Lack of Work) 03/04 – 06/05

Administrative Assistant to the Vice President of Academics

• Assisted the Vice President in project and report completion for reaccredidation at both the

national and regional levels.

• Typed and sent letters for new student orientation, class scheduling, academic notice, grade cards

and commencement information.

• Set-up monthly personnel meetings, prepared itinerary notes, took meeting minutes and organized

into catalogs for academic review.

• Edited and organized academic catalog for disbursement to new students and for use at career

fairs.

• Performed all miscellaneous office functions including, but not limited to filing, faxing, shredding,

copying, scanning, mail-room duties and scheduling.

• Assisted with receptionist duties.

EDUCATION

A.A.B., Accounting, Stautzenberger College – Toledo, OH 01/07 – 06/08

A.A.B., Business, Stautzenberger College – Toledo, OH 08/02 – 06/04

Honors Diploma, Evergreen High School – Metamora, OH 08/94 – 06/98

• Organizational Activity: National Honor Society, Foreign Language Club, Future Farmers of

America, Future Homemakers of America (President), Students Against Drunk Drivers, Varsity E

Club (Athletics), Student Council, Varsity Softball, Jr/Varsity Volleyball, All-League Honors –

Volleyball/Softball, All District Honors – Volleyball, Archie Griffen Sportmanship Award Recipient.

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