Customer Service Sales

Gloria Urbina

*** *. ******** ***. **** B * Los Angeles CA, 90026 * 213-***-****

* **********@*****.***

Objective:

Retail Operations professional highly interested in a fulltime, permanent

long-term position within a retailer that will utilize my skills and

experience to further enhance department quality and business goals. Desire

a position with room for growth that will provide a platform for excellent

performance.

Experience:

Hermes

August-September, 2010

Beverly Hills, CA

Freelance

Retail

Operations

. Manage all visual merchandising along with set up and

break down responsibilities, including but not limited to,

shipping and receiving, transfer of regular merchandise to

sale inventory location, conducting all markdown

operations in a prompt and accurate manner.

. Assume all stock responsibilities and ensure event runs in

a smooth, and profitable manner covering Sales Associates,

Customer Service and Cashiers as needed.

. Create strong partnership with Loss Prevention to prevent

shrinkage and protect assets of the store.

James Perse / Yosemite by James Perse

July, 2010 West Hollywood; Malibu, CA

Freelance

Retail Stock & Inventory

Control

. Professional assistance in all Inventory preparations and

reconciliations for both retail locations.

. Assume prompt and accurate receiving responsibilities for

both retail locations.

. Assist in all Customer Service, Sales, and Cashier duties

as needed for both retail locations.

. Provide insight for stockroom organization and operational

success.

James Perse

June-July, 2010

Hollywood; Santa Monica; Orange County; New Port Beach; Vernon; CA

Freelance

Sample Sale Event Stock &

Merchandising

. Assist in Sample Sales as needed including set up and break

down of multiple events.

. Carefully and successfully manage Inventory, Stock and

Merchandising.

. Cover Cashiers, Sales Professional, Customer Service and

Fitting Room breaks as needed.

. Provide logistical insight for all events while assuming

leadership and guidance to coworkers.

EPJ Los Angeles

5/09-3/10

Los Angeles, CA

Retreat Coordinator

Volunteer

. Successfully complete temporary assignment to Plan, Budget,

Administrate and Execute retreat.

. Map directions for candidate pick up arranging

transportation when necessary.

. Provide critical assistance in candidate recruiting and

follow up

David Yurman

12/08-2/09

Beverly Hills, CA

Inventory Manager

. Conduct Daily Counts and Audits. Open and close boutique.

Assist in daily merchandising. Communicate with Corporate

offices daily. Process all transfers, consignments and

retickets. Provide Customer Service, approve

accommodations and all special circumstances.

. Process Customer and Stock Repairs. Manage Shipping and

Receiving, Conduct RTVs. Maintain vault equally organized

at all times. Train sales associates in Operational tasks.

Tiffany & Co.

4/08-12/08

Beverly Hills, CA

Operations Assistant

. Assist All Departments by quickly gaining knowledge of

product and proper stone care. Provide great Customer

Service and build customer relations daily. Accordingly

support Inventory, Sales and all Administrative and

Logistic departments. E-mail meeting minutes to Beverly

Hills branch and ensure all departments run in a smooth and

communicative manner. Daily cross function of Cashier,

Shipping and Receiving, Receptionist.

. Work with Fine Jewelry end of day Inventory consolidations.

Maintain Inventory of Customer Owned Merchandise,

Abandoned Merchandise and New Sale Reservations. Maintain

record of Will Calls and process Customer and Stock

Repairs. Process price changes, purchase orders and

reticketing.

. Assist in Quality Assurance of On Hand Merchandise,

Customer Owned Merchandise, and Transfers. Provide

excellent Operational, Sales, Merchandising and Customer

Service Support. Communicate closely with Operations

Manager, Sales Managers, Auditors, and West Region Vice

President and all Corporate offices via Email, Telephone

and Fax. Order Stationary, Shipping and Office supplies.

Prada 2/06-9/06 9/06-

2/07 2/07-3/08

Beverly Hills, CA Stock Associate Asst. Stock

Manager Stock Manager

. Successfully created strong partnership with Loss

Prevention and Operations Manager to prevent, manage and

control shrinkage, and protect assets of the store.

Successfully conducted yearly inventory, end of season, and

RTVs in accordance to company standards. Assumed stock

control by conducting cycle counts and running in-transit

reports, including reserves to ensure proper client care.

Resolved customer concerns. Maintained stockroom and sales

floor in neat manner in order to maximize sales. Managed

all International shipments.

. Successfully recruited and trained all stock associates to

fullest potential, allowing shipping and receiving daily

duties to run in a practical and logical manner, avoiding

discrepancies. Processed consignments, damages, returns,

stock and client repairs. Created and processed purchase

orders, communicating closely with corporate offices via

email, telephone and fax. Assisted Public Relations

department controlling sample distribution and returns to

corporate offices and Milan. Pulled merchandise from

Distribution Center for replenishment. Conducted price

changes, and reticketing.

. Provided insight to build strong back of house and support

staff bringing Beverly Hills Epicenter to number one

nationwide in the area of inventory control. Covered

Receptionist, Loss Prevention, Customer Service and Cashier

duties as needed. Shipping and receiving of merchandise in

accordance to company standards. Conduct bi-yearly

Inventory and work closely with Operations manager

reconciling and adjusting Inventory.

La Perla

7/05-2/06

Beverly Hills, CA

Inventory Manager

. Managed shipping and receiving of merchandise in accordance

to company standards. Daily restock and Merchandising.

Created spreadsheets for damages, alterations and repairs.

Conducted yearly inventory and RTVs. Processed returns,

credits and merchandise lends.

. Covered sales associates when needed, assisted sales

associates with pulling, go backs, reticketing and

cashiering. Assistant in event coordination and

miscellaneous tasks. Provide excellent Customer Service

daily.

. Conduct Inventory and preparations. Assist Corporate

offices in reconciling and Inventory adjustments. Ordered

stationary, shipping and office supplies. Filed and

retained records, answered telephones.

Education:

SMC Business Operations

LACC Graphic Design

Skills:

Responsible hard worker with initiative able to take on a variety of tasks

in a fast paced and demanding environments. Fast learner, attentive to

time schedules and able to prioritize the workday efficiently with a strong

ability to meet deadlines and adapt to quick changing priorities. Work

well under pressure with excellent communication skills and always willing

to do extra work to gain valuable experience. Extremely organized and

detail oriented with experience in vault and confidential records

management. Computer literate proficient in Microsoft Office and Outlook

with experience working retail programs such as RetailPro, SAP, BeanStore,

POSSIMS and company created retail systems. Experience working with

couriers such as BRINKS, FedEx, UPS, USPS and DHL . Ability to operate cash

register and start/end of shift operations. Strong business ethics,

familiar with all aspects of working in Retail. Always provide great

customer service to build strong customer relations, fluent in Spanish with

translating ability. Self-motivated, team or independent worker able to

analyze available sources to determine solutions and always committed to

the highest quality of work.

References upon request.

Contact this candidate