Customer Service Human Resources
Resume:
Heather A. Lang
Jacksonville, FL 32225
abkrjq@r.postjobfree.com
OBJECTIVE
Detailed oriented young professional with seven years of experience within
customer service; seeking a full time job opportunity that will allow me to
perform tasks that would benefit the organization.
EDUCATION
University of North Florida, Jacksonville, FL
Bachelor of Business Administration, December 2010
Coggin College of Business, AACSB Accredited
Major: Business Management
St. Johns River Community College, St. Augustine, FL
Associate of Arts in Business Management, August 2008
EXPERIENCE
Jacksonville Jaguars, Jacksonville, FL
Human Resources Intern, September 2010-December 2010
. Produce a Centralized Recruiting Program
American Red Cross NE FL Headquarters, Jacksonville, FL
Volunteer Services & Human Resources Intern, May 2010-August 2010
. Produced a Reward & Recognition Program
. Composed several spreadsheets for the National Headquarter Chapter
. Screened hundreds of Volunteer and Job applicant inquiries
. Audited all HR files for state audit accuracy
. Mentored the new Youth Program
Prosperity Bank St. Augustine/Jacksonville, FL
Teller III, August 2006 - October 2009
. Head teller aid/assisted in opening new accounts etc.
. Promoted accounts, new features, updating customers profiles
. Ordered branch supplies, customer's checks, debit cards, deposit
slips, log maintenance for quarterly audits
. Federal reserve shipment, nightly vault balancing, arming, and staying
under cash limits, ATM maintenance
. Over the phone trouble shooting, balances, online banking set up,
account transfers
Winn-Dixie, St. Augustine Beach, FL 2002-2006
Assistant Front End Manager 2005-2006
. Scheduled over 20 employees weekly
. Customer needs, smooth operations on the front end
Customer Service Desk/Back Office Staff 2003-2005
. Vault counter/currency orders, balance Cashier's tills, set up tills
for the next shift
. Daily report logs for head quarters
Cashier/Bagger 2002-2003
. Met weekly goals for scanning 40 items per minute
. Perfect till balancing record/Cashier of the week
ACTIVITIES & SKILLS
. UNF Dean's List, Fall 2008 to Current
. S.T.A.R. (Skills To Achieve Results) certified, UNF Coggin College of
Business
. 5-step Coggin College of Business career development certification
program
. Proficiency in Microsoft Word, PowerPoint, Outlook, Group wise
. NE FL American Red Cross, current volunteer
. UNF Women in Business Society, current member
. UNF SHRM (Society Human Resource Management), current member
. Prosperity Outreach Program (POP)- Minimum 2 hours/month community
service
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