Sales Customer Service
Resume:
Ramon Estrada
Charlotte NC, ***73
*************@*****.***
OBJECTIVE
To contribute to your organization's success implementing all my skills including exceptional
customer service.
QUALIFICATIONS
• Exceptional versatility and adaptability.
• Flexible working hours.
• Dedicated hard working individual.
• Excellent communication and team building skills.
• Ability to manage multiple tasks in order to exceed deadlines.
EMPLOYMENT HISTORY
• Assistant content developer, Casa Grande Interactive Inc. San Juan PR. March,
2008 to November, 2009 (Working remotely / www.operacionexito.com )
Responsibilities:
Download and re format all the necessary data for the website’s content.
Monitor and supervise the website content and virtual tutoring classrooms per company’s
standards.
In charge of reviewing the amount of worked hours and progress made during this time from
each teacher in order to approve and process adequate payment from the company
Coordinate meetings and trainings.
• Sales Territory Manager, Ballester Hermanos Inc. Food Services, San Juan, Puerto
Rico. July/2004 to August/2007
Responsibilities:
Visit and call regular and tentative clients throughout the assigned territory. Display or
demonstrate product to solicit orders and making daily sales to restaurant, cafeteria and hotels.
Work with inside company representatives to quote prices and credit terms and maintain account
activities.
Enter pertaining data of new and current clients into the SPS computer database.
Develop and maintain relationships with purchasing contacts.
Investigate and resolve customer problems to facilitate the sale and maintain the relationship
with the client.
Responsible for recollecting money from clients without a credit line with the company or with
outstanding debt in their credit line.
Create Sales strategy in line with the customer’s demand in the assign territory. Report outcome
of daily sales and create a monthly report for the company’s database.
• Retail Merchandiser, Ballester Hermanos Inc. San Juan, Puerto Rico. May/2003 to
July/2004
Responsibilities:
Locate and transfer cases of product from the store's storage to the shelves for display with the
appropriate techniques as instructed by the company.
Follow the store's procedures with all disposable items.
Maintain a professional relationship with the public and store personnel when performing duties.
Demonstrate safe work practices.
• Sales Retail Merchandiser, S.C Johnson. San Juan, Puerto Rico. August/2002 to
May/2003
Responsibilities:
Ensure that the company products are on shelves and displays as per the company’s policy.
Organize, rotate and keep shelf stock current during each store visit.
Maximize sells and creating displays in optimal locations.
Promote new products.
Conduct presentations with potential new accounts to increase sales.
Maintain a professional relationship with the public and with store personnel when performing
duties.
Attend sales meetings in a weekly basis.
Demonstrate safe work practices.
• Assistant Manager/Sales Coordinator, Sears Fajardo, Puerto Rico.October/1998 to
August/2002
Responsibilities:
Responsible for the overall merchandising and replenishment of the Hardware and gardening
departments and accountable for total store performance.
Improve the customer experience with the associates.
Maximize the overall financial performance of the store, including merchandise sales, credit and
other miscellaneous revenues, expense management, and achievement of profitability goals.
Make adjustments to assortment and merchandising strategy to meet local customer needs.
EDUCATION
Interamerican University of Puerto Rico
Business Administration in Industrial Management
PROFESSIONAL SKILLS
Computer: Internet, Word, Excel.
Language: Spanish and Fluid English
REFERENCES
Available upon request.
Contact this candidate