Customer Service Manager

DAMIEN M. HODGE

***********@***.***

*** ******** *****

Atlanta, GA. 30349 Cellular: 615-***-****

Organized, take charge professional, with exceptional follow through abilities and detail orientation; able to

oversee projects from concept to successful conclusion. Efficiently and effectively prioritize a broad range of

responsibilities to consistently meet deadlines. Demonstrated success in surpassing productivity and

performance objectives.

Training and Development Professional experienced in the design, delivery, evaluation, and enhancement of

effective hands on instructional programs that improve efficiency, increase productivity and quality.

Highly articulate and effective communicator. Excellent team building and interpersonal skills; work well

with individuals on all levels. Recognized as a creative problem solver, visionary leader and resource person.

Combination of strong analysis, planning and organization with effective problem resolution, negotiation, and

relationship management skills. Proven expertise in computer software: Proficient in Microsoft Office (Word,

PowerPoint, Excel, Outlook)

Administrative Strengths

Demonstrated ability planning, coordinating and directing a broad range of services to promote

efficient operations.

Strong organization and advocacy skills.

Teaching Strengths

Skilled in building positive rapport with students and colleagues. Proficient in developing effective

and innovative curriculum and authentic assessment models. Positive motivator, combining creativity

with strong verbal, written and presentation skills.

Deeply committed to improving student’s lives and continuously strive to lead by example. Passion for

teaching, learning, and student success.

Accomplishments

4 year college basketball letterman and 1992 NCAA tournament participant

Successfully guided 11 at risk student athletes in making optimistic education choices, resulting in

graduation.

Served as advocate and mediate for student concerns related to grades, degree plan, and instructor

issues, developing positive working relationships and rapport with student case load.

Played a key role in orchestrating the adoption of a new physical educational program, which

significantly improved lackluster student performance by supplementing grade level appropriate

wellness programs within the classroom.

Memberships

Omega Psi Phi Fraternity, Inc.

DAMIEN M. HODGE Page 2

CAREER SYNOPSIS

PHYSICAL EDUCATION/WELLNESS TEACHER 2008 2010

Williamson County Schools, Franklin, Tennessee

Attended IEP meeting with families to serve as a liaison

Developed grade level appropriate curriculum and led classroom instruction.

Coached junior varsity basketball team and assisted varsity coach at Paige Middle School.

ADMISSIONS RECRUITER 2006 2007

ITT Technical Institute, Nashville, Tennessee

Responsible for recruiting, informing, and assisting prospective students about academic programs and

admission requirements.

Facilitated orientation and registration activities. Scheduled on campus and off campus visits and

events.

Instrumental in school retention efforts by maintaining productive contact with students through

graduation.

GRADUATE ASSISTANT 2003 2005

University of Louisville, Louisville, Kentucky

Performed research on current trends in sport management.

Analyzed student surveys and maintained the university database for campus research and

information.

ACADEMIC ADVISOR

2001 2002

Xavier University, Cincinnati, Ohio

Responsible for student case load management Progression, retention, and completion.

Recognized student issues, evaluated student requests and determined suitable means for resolution.

Executed maintenance actions and help with creating a sound education foundation.

Managed integrity and security of student records.

ASSISTANT MANAGER 1999

2001

Store of Knowledge, Nashville, Tennessee

Oversaw all functions pertaining to operations, sales, adherence to company policy, controlling

shrinkage, maintaining inventory levels, customer service and strategic planning.

RECREATION LEADER 1991 1997

Boys & Girls Club and Metro Parks & Recreation, Nashville, Tennessee

Responsible for developing, promoting, and leading enrollees in various recreation activities,

monitoring individuals for safety, enforcing rules, and handling problems that arose during sessions.

EDUCATION

Candidate, Doctor of Education, Administration and Supervision, Tennessee State University

Expected Graduation: May 2012

Master of Education, Sport Administration, Xavier University

Bachelor of Science, Health, Physical Education and Recreation, Tennessee State University

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