IT Manager

Charles Edward Utley

**** ********** ******* #*** *********, Md. 20770

**********@*****.*** Cell: 480-***-****

* *********

Aggressively seeking a career in the technical support industry emphasizing in installation, customer

service, repair, training and management.

2 PROFESSIONAL EXPERIENCE

InsightGlobal/ BAE Systems- Herndon, Va.- July 2014 to Present

Data Center Administrator

Responsibilities:

• Analyze and determine appropriate layout of all equipments in data center with help of balancing

and cooling.

• Monitor and supervise all data center solutions.

• Assist various departments in installations and removal of data center hardware as per

requirement.

• Document all power and space schematics and ensure accuracy in same.

• Perform installation and ensure effective layout of all tools in cabling industry as per industry

practices.

• Monitor all data center assets for tracking information.

• Coordinate with vendors and resource engineers and ensure effective completion of all

installation hardware at various data centers.

• Oversaw capacity planning, perform power audits and ensure appropriate supply of power to all

equipments.

• Maintain access of data to data center and ensure appropriate filling of all column in access

system.

• Manage all malfunctioning tape equipments and perform preventative and corrective

maintenance on equipments to reduce outages.

• Monitor all issues and escalate issue to appropriate department to ensure effective resolution.

• Supervise all equipments such as alarm system and fire fighting tools.

• Ensure compliance schedule for everyday operations.

• Supervise all batch jobs as per requirement.

• Maintain standards of service levels at all times, ensure response with timeframe and manage all

available services.

ConsultNet/ Hewlett Packard/ Department Of Commerce (Census)- August 2012 to June 2014

Installation Management Engineer

Responsibilities

Maintain a standard computing environment based upon the Utility Computing Model.

• Install and maintain structured cabling in a datacenter environment including Cat 5, Cat 6 and Fiber

optic network cabling.

• Cable machines to the network switches in a clean, traceable manner.

• Maintain uniform equipment labeling.

• Maintain all cabling infrastructure including copper, fiber and power.

• Install, move, add, change, and decommission computer systems upon request. Specifically, facilitate the

installation, decommission and/or relocation of:

o PDUs to IT cabinet connectivity (power whips)

o POUS connectivity to IT cabinet and/or IT equipment

o Fiber and copper cable plant, patch panels, etc.

o Raised Flooring reinforcement and tile cut-outs

• Assist with maintenance activities for:

o PDUs to IT cabinet connectivity (power whips)

o POUS revision updates/replacements

o Fiber and copper cable plant, patch panels, etc.

o Server/Blade racks and chassis

o UPS/ HVAC.

• Develop and maintain documentation (using AutoCAD where applicable) for:

o PDUs to IT cabinet connectivity (power whips – working with electricians)

o POUS connectivity to IT cabinet and/or IT equipment

o Fiber and copper cable plant, patch panels, etc.

o Server racks

o UPS/ HVAC.

o Low voltage cabling and fiber optics

o HVAC/CRAC systems

o Power systems

o Trouble ticketing systems, preferably Remedy

• Monitor, resolve and escalate issues indicated in the Network Operations Center (N.O.C.)

• Assist and escort partners and vendors to support, build and maintain critical infrastructure.

• Perform emergency activities as approved by the Change Control Board.

• Troubleshoot technical issues.

• Perform general datacenter walkthroughs.

• Maintain clean and orderly premises at all times.

• Ensure all new installations comply with the customer’s standard computing environment (primarily

RedHat Linux and Windows).

• Assist with tape and disk media destruction per government procedures.

• Provide occasional 24/7 on call support.

• Perform other duties as assigned.

Outsource Telecom – May 2009 to August 2012.

Data Center Construction Project Engineer

Responsibilities

• Support Construction Manager who manages the construction of a multi-phased data center projects

• Assisted Construction Manager on contractor, designer and vendor management

• Provide cost saving solutions and negotiate contractor change orders

• Assist with developing capital project budgets and provide ROM construction cost estimates

• Support Construction Manager on site inspection process

• Work with Procurement Department on equipment procurement and delivery process

• Provide weekly project status report (financial, schedule, Q/C)

• Manage tenant improvement or retrofit work in a live data center environment

• Manage warranty work program for existing data center buildings

• Manage Method of Procedures (MOPs) for any retrofit/remedy work in live data center

• Support cabinet installation work including coordination among Site Ops team, Facility Ops and

capacity planning team

• Provide construction consulting services to local Ops team and other cross functional departments

• Respond on an as-needed basis to emergencies.

.

Certified Satellite and Cable Senior Technician - Mid-Atlantic region (Since 1999 - 2009)

Independent Sales Affiliate

DSI – Lanham, MD BCK – Ellicott City, MD

International Fibercom – Lorton, VA Mastek Phasecom – Springfield, VA

Silver Bullet – Annapolis, MD TTI – Silver Spring, MD

Coventure – Temple Hills, MD Comm. Unlimited- Gaithersburg, MD

Ironwood Communications Inc. – Chandler AZ Directv Home Services-Tempe, AZ

Experiece

• 10+ years of experience in enterprise datacenter operations

• Extensive underfloor cabling experience (staging, running, labeling, troubleshooting, terminating,

testing cables, etc.)

• Experience with/understanding of wiring closets, patch panels, server/blade racks and chassis

• Understanding of network topologies

• Ability to create and maintain cable and equipment inventories

• Have a solid understanding of server (Linux and Windows) and network concepts

• Ability to troubleshoot complex technical issues.

o AutoCAD and Microsoft Visio (create, update drawings)

o Low voltage cabling and fiber optics

o HVAC/CRAC systems

o Power systems

o Trouble ticketing systems, preferably Remedy

• Strong written and verbal communication skills in English

• Ability to create accurate technical documentation

• Ability to work accurately with attention to detail

• Good time management, communication and interpersonal skills

• Ability to work independently with little supervision

• Ability to stand for extended periods of time, lift and carry equipment up to 75 pounds and perform

other basic physical demands of the position as needed

• Available to work occasional evening and weekend hours.

United States Air Force- Aerospace Medicine Technician ( May 1994 to September 1997)

Plans, provides, and evaluates routine patient care and treatment of beneficiaries to include flying and

special operational duty personnel. Organizes the medical environment, performs and directs support

activities in patient care situations, including contingency operations and disasters. Performs duty as

Licensed Practical Nurse (LPN) independent duty medical technician (IDMT), aeromedical evacuation

technician (AET), or hyperbaric medical technician (HBMT), allergy and immunization technician (AIT),

or neurology technician (NT) functions. Related DoD Occupational Subgroup.

Duties and Responsibilities:

Provides, supervises, and manages patient care of beneficiaries to include flying and special operational

duty personnel. As part of the nursing team, utilizes the nursing process to provide care for the

beneficiaries. Acts as Primary Care Management (PCM) team leader and/or member. Monitors and

records physiological measurements. Orients new patients to the hospital environment. Admits,

discharges, and transfers patients as directed. Observes, reports, and records observations in patient

progress notes and team conference. Performs portions of medical treatment, diagnostic, and therapeutic

procedures. Cares for, observes, and reports on postoperative patients and seriously or critically ill and

injured patients. Records treatments and procedures rendered, and observes effects. Performs care of

deceased patients. Identifies patient problems and assists in developing and evaluating patient care plan.

Prepares and administers medications under nurse or physician supervision. Adheres to infection control

procedures including use of personal protective equipment, disposal of waste, and aseptic technique.

Performs central sterile supply duties. Assembles, operates, and maintains therapeutic equipment.

Provides field medical care in contingency operations and disasters. Performs basic life support and

triage in emergency situations. Serves as member of primary emergency medical response to in flight

emergencies and potential mass casualty scenarios from on and off base incidents. Operates emergency

medical and other vehicles. Loads and unloads litter patients. Frontline preventionist who identifies

potential health risks and provides preventive counseling. Performs paraprofessional portions of

preventative health assessments and physical examinations. Performs medical records reviews in order

to determine medical qualification. Identifies medical conditions that may disqualify a member for

worldwide duty and assists provider with initiation of physical profile, when required. Assists with

oversight of grounding and waiver management follow up systems. Participates in contingency or

disaster field training, exercises, and deployments. Assists flight surgeon with aircraft mishap and

physiological incident response, investigation, and reporting. Augments search and rescue flying

squadrons. Maintains in patient and out patient medical records

3

4

2 TECHNICAL SKILLS

3

4

5

6 Windows 95/98/Me, iPad, HTML, Cisco Unity, Windows CE, iPhone, Citrix Metaframe (Integrated), Cisco CallManager,

Windows 2000 Professional, Windows 2000 Server, Windows NT Server (3.51/4.0), Design architecture, Windows NT

Workstation (3.51/4.0), Messaging administration, Cabling, IP, GUI, MS:Mail, MS Project, HP3000, HTTP, MS PowerPoint,

IE (Internet Explorer), Windows 7, MS Excel, MS Outlook, MS Office, F5 Big Ip, Facilitate virtual meetings, Blackberry,

Distribution, MS Visio, Android, Citrix XenDesktop, Windows Server 2003, Thin Client, Ethernet, iOS, Project Initiation and

Execution, CC:Mail, Windows XP 2003, Project Life Cycle Management, Voice Data Integration, WordPerfect, PeopleSoft

Project Manager, Windows Forms, Quality Assurance, Windows Mobile OS, TCP/IP, E Mail, PBX, LAN, Modem, IBM RS 6000,

Avaya, Flash, IBM AS400/3x, IBM mainframe, HP9000 (Unix), Toshiba, Windows Server 2008, HP Servers (NT), Layer 3

Switches, Fiber Optics, PDA Personal Digital Assistant, Siemens Telecommunications, WPAN (Wireless Personal Area

Network), WAN, Unisys, T1/T3, SUN Desktop, Switching Hardware, Server, Scanner, Infrastructure Planning, 10base T

Switching, Router, Acrobat, Printer, Lucent Equipment, SAAS (Software As A Service), Capacity Planning, Windows XP,

Windows Vista, Firewall, Windows 8, CD ROM, Network Migration, Cisco, Multimedia, Voice Communications, Optical

Routing, Physical Database Design

1

2 EDUCATION

7 2 Year College Applied Sciences, Community College Air Force (total credit hours earned– 42 (GPA 3.5)

• Randolph Macon Academy – Diploma (1993)

• School of Aerospace Medicine – Certificate

• Camp Liston, Okinawa, Japan – EMT Certificate

• Hearing Conservation – Certificate References furnished upon request

Contact this candidate