Customer Service Quality Assurance

***** ****** **.

Victorville, CA *****

Phone 760-***-****

Justin Ryan Tisdale

Objective

To serve as an outstanding employee for your organization and achieve every goal that is put forth to me

with outstanding efforts and results.

Professional Experience

2006 – 2008 Raytheon Ft. Irwin, CA

Computer Systems, Network & Defense Analyst II

•Gained a United States SECRET Security Clearance.

•Clearance Contracted through the U.S. Department of Defense to train the U.S. Army.

•Worked day in and out with Sun Microsystems' unix machines.

•Monitored all GPS positioning with military software.

•Extensive research and training in military protocols and combat situations.

•Worked with tools to install and de-install military vehicle tracking equipment.

•Utilized skills with Perl scripting language to develop modules and simulation scripts.

•Used both Microsoft FrontPage and Adobe Dreamweaver to improve and update all end-of-rotation

After-Action Review systems for military Colonels and Majors.

•Extended Microsoft Windows XP skills and Office knowledge

•Exhaustive use of Microsoft Power Point to create slide-show presentations for the end-of-rotation

After-Action Reviews.

•Used military RCS Communications systems to maintain a working communication system with on the

ground troops training.

•Government Defense Systems used: SOLARIS DEFENSE MAPPING/TRACKING SYSTEMS, CPOF

DEFENSE ANALYSIS SYSTEMS & MAPPING, MCS TRACKING AND MODULAR ATTACK

POSITIONING, ASAS TRACKING AND ANALYSIS, FB/CB2 FORWARD OPERATING

COMMUNICATIONS DEVICES, D-CLASS 1, AFTER-ACTION REVIEW MODULES & VISIONTEK

VIRTUAL COMMUNICATIONS SYSTEMS

Job required fast-paced extended use of Microsoft Windows systems as well as UNIX systems developed

by Sun Microsystems. After a two week rotational period of utilizing computer systems to monitor and

maintain all military training exercises, employees were lent to de -install yards to remove all of the

electronic tracking equipment installed on all military vehicles; this period of de -installs, along with the

week of reinstallations, required extensive use of hand and power tools. Comprehensive equipment and

creativity training was gained in order to accurately perform a complete and thorough installation. All of

the installs and de-installs required fast-paced working in order to complete an install and de -install on an

average of 300-500 vehicles daily.

2004 – 2006 Lowe's Victorville, CA

Customer Service Representative

•Invoked common day-to-day customer service and satisfaction skills.

•Worked as a paint specialist utilizing the latest mixing and matching software..

•Trained in a 'working warehouse' retail environment.

Performed various duties, such as opening and closing, as well as: maintaining inventory, balancing IRP

and daily cleaning of the department that I maintained.

2002 – 2003 Blockbuster Video Victorville, CA

Supervising Manager

•Retail training enhanced tremendously.

•Learned the traits of computers rendering use of old DOS systems.

•Customer representation skills were enhanced dramatically.

•Supervised the Customer Service staff.

•Managed nightly closings with precision timing for a 30 min. nightly close.

Supervised in a fast-paced environment where customer service was the number one issue. Managerial

skills were obtained more extensive in this environment with proper motivation for each employee in order

to ensure their satisfaction with me as a supervisor, as well as the customers’ satisfaction with the

employees I supervised.

2002 – 2002 Verizon Victorville, CA

Operator II/411 Telephone Assistance

•Extensive training in database shifting systems.

•Developing heavy customer relation skills.

•Fast paced environment multi-tasking.

•Quality assurance for customer satisfaction.

•Ability to work in a single team out of 7 within the office.

•Learned extensively how to benefit the team with my skills.

•Extensive database searching abilities.

•Extensive research developing search-criteria capabilities.

Extended multi-tasking skills were tremendously enhanced due to the high volume of calls and requests

needed. Volumes reached 900-1,300 calls daily. Teamwork was a definite requirement in this job

process, therefore my team working skills, as a project builder and leader, were greatly improved.

2000 – 2001 Sorkin Technology Venice Beach, CA

Internet Based Employment

•The job perspective included: designing web sites for company affiliates, manage each site created and

maintain each sites’ security.

•Other duties included processing affiliate web sites and uploading them to their server directories.

•Processing requests required searching for site ideas based on company specifications.

•Research required the extensive usage of Internet Explorer in order to perform internet searches for

certain ideas to present to affiliates.

•Handling letters to the owners of businesses required massive use of Microsoft Word.

Education

2000 – 2001 Victor Valley College Victorville, CA

Computer Information Systems Major

•Completed Computer Information Systems: Introduction To Computers

•Completed Computer Information Systems: Computer Programming With C++

•Completed Computer Information Systems: Computer Programming With Visual Basic

•Completed Computer Information Systems: Computer Repair & Hardware Troubleshooting

•Completed Computer Information Systems: Computer Integrated Graphics Design

1998 - 2000 Silverado High School Victorville, CA

High School Diploma; Computer Science/C.I.S. Major

•Received ‘Most Recognized Student’ award for Computer Science.

• G.S.E. (Golden State Exam) Recognition for Language Skills

•2 years Computer Animation

•2 years Computer Applications experience

Additional Qualifications

Inside me lies a great personality built around: knowledge, witty attitude and a wonderful sense of humor

that can be enjoyed by all on the job or as friends. Below is a short list of the plentiful computer

accomplishments that I have experienced:

1990 – 2010 Overall Computer Experience

•Achieved and improved typing skills: 90 - 100+ Words-Per-Minute.

•Computer Programming (9+ years)

•Internet/I-Conferencing (11+ years)

•Extensive Computer Hardware & Software Knowledge (14+ years)

•Internet Configuration and Devices

•Voluntary helpdesk operator

•Computer Repair

•Computer Construction

•Hardware Installation/Removal

•Software Installation/Removal

•System Analysis and Development

•Technical Writing

•Documentation Expert

•Beta-testing

•Abilities to learn and function in a team-oriented IT environment

•Abilities to work through e-mail and other forms of the internet (Browsing, Chatting, etc.)

•Peripheral Device(s) installation and configuration

•Hundreds of software used, including:

Office Products

Microsoft Word, Microsoft Excel, Microsoft PowerPoint

Operating Systems

Microsoft Windows (All, including 95, 98, NT, 2000, ME, XP, Vista & 7), UNIX SUN/Solaris,

Linux (Red Hat, Slackware, Fedora & Ubuntu)

Programming Languages & Suites Experience

C/C++, Basic, Microsoft Visual Basic, Microsoft Visual C++, Microsoft C#, Microsoft Visual J+

+, HTML/DHTML/SHTML, CSS, Java, JavaScript, PHP, SQL/MySQL, Perl/CGI, Pascal

Photo Editting & Web Animation

Adobe Flash, Adobe Photoshop, Corel Draw, Paint Shop Pro, GIMP

Internet Browsers

Microsoft Internet Explorer, Mozilla Firefox, Opera & Google Chrome

Anti-Virus Software

Norton Anti-Virus, McAfee Anti-Virus, Kaspersky Anti-Virus & AVG Anti-Virus

References

Available upon request

Contact this candidate