Customer Service Data Entry
Resume:
GAIL E. BETHUNE
Columbia, South Carolina 29210
EMAIL: *********@*****.***
OBJECTIVE To secure a challenging position in a progressive organization
which will offer personal growth and career potential.
EXPERIENCE
11/1996 - Present Blue Cross Blue Shield, Columbia, South Carolina
Offsite Coder Keyer II
Responsibilities include coverage prescreening, coding
procedures and keying dental claims in a timely manner.
Prepare correspondence for returned claims and process
claim deferrals.
Palmetto GBA, Columbia, South Carolina
Provider Relations Research Specialist
Responsibilities included preparing daily reports,
monitoring member service representative telephone
activities, assisting with the training of new personnel, assisting with
scheduling assignments, and handling special projects
for the Competitive Bid Implementation Contractor (CBIC).
Team Associate II
Responsibilities included working in a Durable Medical
Equipment Regional Carrier (DMERC) multi functional team
environment with limited supervision. Processing claims,
handling telephone and written inquires as well as
assisting in cross training with other departments.
Developing and implementing work instructions. All
functions are handled with the use of the leading computer
technology. Last assigned to the Palmetto Learning and
Development Department assisting in creating and
maintaining training materials for the 1-800 Medicare
Contract.
1 1/1996 - 11/1996 Data Entry Associate
Responsibilities included entering durable medical
equipment and supply claims via image workstation and
resolving all filing errors as noted by system front-end
edits in a prompt and accurate manner.
8/1994 - 6/1996 Roper Personnel Services, Columbia, South
Carolina
Snelling Personnel Services, Savannah, Georgia
Kelly Temporary Services, Savannah, Georgia
2
Temporary assignments in data entry, desktop publishing as
well as receptionist, clerical, and secretarial duties.
3 2/1994 - 6/1994 Hinesville Bank,
Hinesville, Georgia
Proof Operator
Responsibilities included processing bank documents on a
NCR7766 Proof Encoder Machine, reconciling customer and
teller transactions in a high volume, production based
environment. Collected work from branch offices, and
prepared work for courier pick-up. Also completed teller
training.
1 10/1989 - 12/1993 Republic Services Company, Columbia,
South Carolina
Group Leader - Data Entry Department
Responsibilities included supervising, training, and
evaluating a staff of fifteen data entry clerks.
Developing and implementing work process and delegating
work assignments as well as entering Visa applications and
payments via CRT. Researched payment posting errors, and
opened and closed visa accounts. Initially hired as a data
entry clerk, due to excellent performance, promoted within
nine-months to Group Leader position. Recipient of two
Employee of the Month Awards.
10/1987 - 6/1989 Service Federal Credit Union, Heilbronn, Germany
Teller
Responsibilities included controlling and supervising large
amounts of cash flow, and maintaining accountability of
transactions. Maintained proper activity in customer
accounts, and secured transport of currency to and from the
bank. Also performed customer service and loan clerk
duties. Completed company sponsored customer service and
supervisory training courses.
3/1996 - 6/1987 Roper Personnel Service, Columbia, South Carolina
Temporary assignments in data entry, desktop publishing, as
well as receptionist, clerical, and secretarial duties.
6/1982 - 6/1985 Citizens and Southern National Bank,
Columbia, South Carolina
Deposit Adjustment Clerk/Proof Operator
Responsibilities included balancing savings and checking
deposits, which were out of balance due to proof operator,
teller, or customer error. Also balanced Visa and
MasterCard payment deposits, and processed bank documents
via NCR 7766 Proof Encoder Machine. Attended customer
relations seminars and workshops. Recipient of three
Employee of the Month Awards.
EDUCATION Midlands Technical College, Columbia, South Carolina
Pursuing an Associate Degree in Business - Accounting
8/1982 - 12/ 1983 Columbia College, Columbia, South Carolina
General courses with specific interest in accounting and
business.
SKILLS Proficient with the following computer software: Microsoft
Windows 98, Windows Office Manager, Microsoft Word, Word
Perfect 6.0, PowerPoint, Excel, and Claris Work 4.0.
REFERENCES Available upon request
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