Manager Customer Service

Angela Estrada

***** ********* ** ******, ** ****6 310-***-****

Professional Summary

. Employed for various prominent companies where I have gained excellent

skills such as, customer service, people development, managerial

skills, human relations, profit and sales.

2009 - Present

PetSmart, Pet Care Manager

Palm Springs, CA

. Demonstrate solid knowledge about pet care and pet care safety

. Order and receive all pets and supplies for Pet Care Department. And

manage inventory levels

. Develop, train, coach, review performance of pet care associates

2009

Dollar Tree, Store Manager

Palm Springs, CA

. Responsible for all store functions including opening, closing,

ordering, freight processing and all day-to-day store activities.

. Responsible for managing sales forecasting, work scheduling, payroll

hours, and productivity.

. Provide leadership and direction to associates as appropriate to

include utilization of daily planner and index cards.

2007-2009

Starbucks, Store Manager

Westchester, CA

. Responsible for store operations, staffing, customer satisfaction,

product quality, financial performance and team development.

. Organize and conduct pre-shift and departmental meeting.

. Create forecast and revenue reports and maintain profitability.

1992-2007

In -N-Out Burger, Store Manager

Westwood, CA

Administers the ongoing recruiting and hiring of store associates as

well as oversee store training for new and current associates.

Monitor all cost centers in the store and make any necessary

adjustments in order to maximize the store's profitability.

Communicate goals, policies and direction of both the individual store

and the organization as a whole through regular meets with both

management staff and store associates.

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