Customer Service Sales
Resume:
Kimberly Frazier
McCalla, Alabama 35111
********.*******@*****.***
SUMMARY
Hardworking student looking to obtain job opportunity in customer service while further pursing
degree.
QUALIFICATIONS
Extensive knowledge and experience in the customer service field.
Greatly qualified in typing and data entry (70 wpm).
Highly experienced in all Microsoft programs (Excel/Word/Access/Powerpoint).
Skilled in cash handling and payment experience.
Excellent communication and intra-personal skills.
Experienced in telecommunications with multiple-lined phone systems.
WORK EXPERIENCE
May 2010- current
Phone Banker I
Wachovia Bank
Homewood, AL
- Receive and respond to a high volume of incoming calls from customers in a fast paced,
competitive environment.
- Attain high sales performance standards.
- Follow-through on customer inquiries, requests or complaints; resolve issues promptly; place
follow-up telephone calls to customers as necessary.
- Identify sales opportunities.
-Evaluate customers' current relationship and business objectives to effectively recommend
additional products or services.
2009- May 2010
Guest Services Agent
Residence Inn by Marriott
Birmingham, AL
- Greet and register incoming guests.
- Process guest folios and collect payment.
- Administer and manage cash handling responsibilities.
- Handle guest requests and concerns promptly and with courtesy.
- Assist guests with any inquiries regarding local entertainment, restaurants or transportation.
- Maintain efficient and effective flow of information with guests and all internal departments.
- Handle additional duties as needed by guests or management.
2008-2009
Sales Associate
New York and Company
Hoover, AL
- Provide Customer Service.
- Advise clients or customers.
- Answer customer or public inquiries.
- Arrange merchandise display, clean rooms or work areas.
- Greet customers and sell merchandise.
- Use computers to enter, access, compute or retrieve data.
- Use sales techniques.
- Achieve credit expectations.
2008-2008
Sales Associate
JCPenney
Hoover, AL
- Provide Customer Service.
- Advise clients or customers.
- Answer customer or public inquiries.
- Arrange merchandise display, clean rooms or work areas.
- Greet customers and sell merchandise.
- Use computers to enter, access, compute or retrieve data.
- Use sales techniques.
- Achieve credit expectations.
2006-2010
Data Entry/Payroll Clerk
New Bethlehem Baptist Church
Bessemer, AL
- Compile payroll data, and enter data or compute and post wages.
-Keep track of received data and source documents.
-Prepare and sort source documents, and identify and interpret data to be entered.
-Compare data entered with source documents, or reenter data in verification format on screen to
detect errors.
-Assist in establishing and maintaining an effective and efficient records management system.
EDUCATION
2010 - University of Alabama at Birmingham
Birmingham, AL
Major: Health Sciences
Anticipated Graduation Date: May 2011
2007 - 2009 Troy University
Troy, AL
Major: General Studies
Anticipated Graduation Date: N/A
2003 -2007 Brookwood High School
Brookwood Alabama
Major: Advanced General Studies
Graduation Date: May 17, 2007 (Advanced Diploma)
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