Customer Service Manager

Charles R. Heinz

**** ******** *****

Wheaton, IL 60189

630-***-**** home

630-***-**** cell

********@*******.***

Objective:

To obtain a position within your company that will enable me to

utilize the skills I have gained through education and hands-on experience,

allowing me to contribute to the growth and profitability of your company.

Employment:

Little Caesars Enterprises, Inc, Glen Ellyn, IL

2009-Present

Manager

Manage front house/back house operations for this high volume restaurant.

Oversee employee relations encompassing staff recruitment, training and

performance evaluation, as well as prepare and distribute payroll on a by-

weekly basis.

Handle weekly inventory and vendor relations to ensure the timely and cost-

effective purchasing of food, beverages and other supplies.

Effectively lead and motivate employees through implementation of in-house

training and incentive plans, resulting in increased productivity levels

and employee satisfaction.

Prepare and track sales budgets, consistently meeting a weekly sales

forecast.

Ensure the integrity of restaurant operations through excellence in

customer relations.

Attract, retain, and promote new business through proactive community event

efforts.

AFI Industries, Inc. Carol Stream, IL

2008-2009

Account Manager

Analyzed and prospected markets within assigned territories to increase

sales.

Responsible for checking customer prints and specifications against

industry standards.

Followed up with accounts that had no activity for at least 90 days and

handled client inquiries and orders.

Expedited open orders by constant communication between production

department and clients on a daily basis.

Corresponded, assisted and maintained accounts with over 300 clients and

prospective clients via phone, fax and Internet.

American InterContinental University Online, Schaumburg, IL

2007-2008

National Admissions Advisor

Compiled, prepared and maintained legal documentation for over 450

students.

Communicated extensively with students via phone, fax and written

correspondence, along with other departments on a daily basis to ensure

students provided completed documentation.

Assisted students to make educational decisions by developing short and

long term plans that was best for their future academic goals.

Oxford and Associates, Schaumburg, IL

2005-2007

Technical Recruiter

Negotiated financial contract agreements between client managers and

consultants.

Liaison between clients and consultants, sustaining professional

relationships and consistently provided excellent customer service to

consultants and clients.

Interviewed contractors regarding positions either available or in the

process of becoming available and prospected new companies to increase job

openings to get leads to increase job openings with perspective clients and

maintaining 325 contractors.

Administered key contributions to the company's training and development

department.

Conducted business with over 125 clients, which included policyholders,

plan administrators, financial institutions and other technical services..

Education:

B.A. Personal Communication in Human Relations

Minors: Marketing and Art

Western Illinois University

Skills:

Excellent written, organizational and interpersonal communication

skills. Proficient in Microsoft Word, Outlook, E-mail, various Microsoft

Office applications and extensive Internet research. Also knowledgeable in

Excel and Power Point. Type 55 WPM and a skilled 10-key operator.

Contact this candidate