Customer Service Management

Howard Schweitzer

**** ******** **** ******, ** *3035 805-***-**** ****@*******.***

Profile _________________________________________________________________________________

Motivated, personable business professional with multiple college degrees and a successful 18 year track record of

growth and leadership. Talent for quickly mastering new tasks. Diplomatic and tactful with peers, staff and

customers at all levels. Accustomed to meeting deadlines as efficiently as possible.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated

ability to easily transcend workplace differences. Thrives in deadline driven environments. Excellent team building

skills.

Skills Summary _________________________________________________________________________

1. Organizational Management 5. Team Leadership

2. Project Management 6. Research & Analysis

3. Strategic Planning 7. Problem Resolution

4. Staff Development/Training 8. Computer Savvy

Professional Experience __________________________________________________________________

University of Phoenix

Operations Manager 2004 2009

1. Multi location facilities management.

2. Development of process changes.

3. Designed and delivered series of trainings for staff development.

4. Hiring, training and supervision of department personnel.

5. Developed department matrices.

6. Responsible for customer service policy, training and issue resolution.

Operations Administrator 1999 2004

1. Learning Center facilities management.

2. Managed room rental program.

3. Hiring, training and supervision of department personnel.

4. Developed Learning Center Student Survey tracking mechanism.

5. Resolution of internal and external customer service issues.

6. Updated and streamlined department procedures.

Facilities Administrator 1996 1999

7. Learning Center facilities management.

8. Responsible for locating off site classroom space.

9. Hiring, training and supervision of department personnel.

10. Created and processed all campus billing and purchase orders.

11. Resolution of internal and external customer service issues.

12. Assisted Learning Center Director with special projects.

Education ______________________________________________________________________________

UNIVERSITY OF PHOENIX

• Master of Art in Organizational Management

Lisa Miller

CALIFORNIA STATE UNIVERSITY NORTHRIDGE

• Master of Arts in English/Writing

CALIFORNIA STATE UNIVERSITY NORTHRIDGE

• Bachelor of Arts in English/Writing

567 Rose Lane Colorado Springs, CO 81207 960-***-**** *******@*******.***

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