Customer Service Human Resources
Resume:
Tara Meader
** **** ****, *********, ** *****
****.*.******@*****.***
PROFILE:
I am a dedicated quick learner able to multi -task under high stress, fast paced situations while
maintaining a proven track record of customer satisfaction. I can work as an individual or part of a team,
adapting as needed. I take pride in my abilities to problem solve and am committed to maintaining high
quality standards. I am looking for a position that will utilize my vast experience and where I can be
challenged on a day to day basis.
SKILLS:
Proficient in all aspects of Microsoft Suite to include Publisher & Outlook.
Able to type minimum of 50 WPM.
Experience with; planning, booking & scheduling; meetings, conferences, fundraisers & travel.
Skilled operation of a multi line telephone.
Capable of initiating & conducting internal/external meetings & trainings.
Training in payroll, Human Resources and benefits administration.
EDUCATION:
2002 – 2004 McIntosh College Dover, NH
Certificate in Massage Therapy 3.5/4.0 GPA
ACHEIVEMENTS:
Most Valuable Player – United Healthcare, Dedicated Client Services.
Number One Ranked, Customer Service Metrics – United Healthcare, Dedicated Client Services.
Nationwide Top Performed – United Healthcare, Dedicated Client Services.
WORK EXPERIENCE:
2009 – Present Sun Life Financial Portsmouth, NH
Associate Claims Examiner
Process Short Term Disability claims from start to finish which includes; interviewing claimants,
medical staff and employers.
Maintain claim files through thorough documentation such as; records of settled claims and an
inventory of claims requiring further analysis.
Investigate, evaluate and settle claims, apply technical knowledge and human relations skills to
ensure a full and fair review is done.
2006 – 2009 United Health Group Hooksett, NH
Dedicated Client Services Manager
Responsible for resolution of complicated health insurance related issues
Build & maintain relationships with multi-million dollar companies & brokerage firms through
excellent customer service.
Have a working knowledge of current industry standards to be able to respond accurately &
concisely within the service guarantees.
2002 – 2006 Borders, Books & Music Concord, NH
Operations Supervisor
Manage & maintain the stores cash flow, front end & back office.
Supervise no less than 15 employees with the operations department.
Assist with training, performance counseling & Human Resource issues.
MILITARY EXPERIENCE:
2000 – 2008 United States Army Reserves
Specialist: Military Intelligence, Analyst
REFERENCES AVAILABLE UPON REQUEST
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