Customer Service Sales

JoAnn Slaughter 773-***-**** ************@*****.***

ACCOUNT MANAGER/CUSTOMER SERVICE SPECIALIST

Inside Sales Intermediary / Account Management / Customer

Service / Inventory Management / Procurement / IAPD Certified /

Materials Specialist / ISO 9002 Disciplined Auditor

Increased sales, reduced material and freight expenditures through

exceptional customer and vendor relations. Well versed in multiple site

dynamics and international operations in the manufacturing and supply

chain industries.

Proactively increased sales to over $2M and expanded a top 25 account

into the top 5.

Managed material purchasing for all contracted accounts nationwide.

Awarded “Recognition of Excellence” for exemplary customer service.

Accomplished expert in graphics, fabrication and point of purchase

displays as material specialist.

Awarded “Top Ten Vendor” and consistently achieved monthly "Top in

Sales" locally and company wide.

Key Characteristics: Ability to get things done quickly. Remain calm

under pressure. Effective at organizing workspace and environment.

In-depth product flow and logistics knowledge. Troubleshooter and problem

solver. Introduce change smoothly. Win cooperation at all levels. Precise

and logical thinker. Simplify complex problems. Work alone or as part of

a team.

CAREER SUMMARY

Total Plastics, Elk Grove Village, IL - 2008 to 2009

Inside Sales/Customer Service - Inside Sales for Metro Chicago and the

Midwest states, to increase sales in fabrication and distribution.

Account management, material specification, quoting, procurement,

logistics, expediting and troubleshooting. Managed key accounts and

built strong relationships with customer and vendors.

M-Holland Co, Northbrook, IL - 2007 to 2008

Logistics Coordinator - Executive Assistant to Logistics Manager with

focus on qualifying carriers, quoting and strategic planning. Key team

member of third party logistics implementation team in daily activities

and weekly meetings. Data entry and analysis (including Pivot Point) of

mapping, routing and tracing locally and over the road.

Piedmont Plastics, Wheeling, IL - 2005 to 2007

Inside Sales/Customer Service - Inside Sales for Metro Chicago and the

Midwest states, to increase sales in fabrication and distribution.

Account management, material specification, quoting, procurement,

logistics, expediting and troubleshooting. Managed numerous key accounts

and built strong relationships with customer and vendors. Earned IAPD

Certificate and named branch specialist in see-through plastics.

Laird Plastics, Bensenville, IL - 1997 to 2005

Inside Sales/Customer Service - Secured commitments from customers and

proactively built sales from all accounts current and new. Managed all

activities and grew sales for a key contracted account which included

procurement, inventory management, sales, logistics for all customer

locations and inter-company locations. Account management including

customer assistance with material specification, quoting, procurement,

logistics, expediting and troubleshooting for the Chicago territory & all

Graphic accounts for the branch. Built exceptional customer and supplier

relationships that allowed for excelled growth opportunities. Named

branch specialist for graphics and PETG plastic. Responsible for

training all new sales people.

Skills: Hands-on experience with all Windows and MS Office. Proficient

in Outlook, Power Point, Word and Excel (specializing in pivot

table/charts and presentation). Lotus SameTime, Leap, Goldmine, Vantage,

AS400, JD Edwards.

References and letters of recommendation available on request.

Contact this candidate