Project Manager Quality Assurance

Love Lindsey

Email: ****.**********@*****.***

Cell: 713-***-****

Consultant with three years project management experience and over two

years financial services and retirement plan experience. Training

experience with ten years in Information Technology.

PROFESSIONAL EXPERIENCE

American General / AIG / VALIC

02/99 - 05/00 & 02/02 - 05/10

Houston, Texas

Implementation Consultant

* Managed multiple projects concurrently for incoming business,

specializing in implementing annuity and mutual fund based retirement

plans.

* Built and maintained internal and external business relationships with

top-level executives, management and vendors for services being

implemented.

* Created internal departmental and external client presentations and

materials.

* Developed web-based courseware and conducted formal classroom training on

departmental processes and procedures.

* Instrumental in the oversight of quarterly conversion processes, working

with technical resources and coordinating trading of assets ranging from

$1M - $50M.

Business Analyst

* Assisted Vice President of Relationship Management in developing services

and programs to support goals defined for strategic groups in plan

sponsor service and program business process to enhance market share.

* Project Manager leading several high priority projects; created and

maintained project schedules, plans, specifications, deadlines, monitored

milestone completion, and tracked all phases of projects and

documentation of progress.

* Coordinated interaction between internal and external resources to meet

strategic objectives.

* Analyzed trends, recommended adjustment, prepared and presented reports.

Technical Analyst

* Monitored over 400 local systems and applied technical problem-solving

skills to address analytical assignments in a technically heterogeneous

environment.

* Provided front-line Lotus Notes application design/development problem

resolution and troubleshoot email routing issues.

* Project Lead on various environmental optimization projects.

* Developed customized Lotus Notes End-User and Help Desk training

materials.

IBM

05/00 - 08/01

Houston, Texas

Consultant

IBM Software Services for Lotus (ISSL) was engaged by one of the world's

largest oil companies to migrate its entire user community to a customized

version of Lotus Notes as its messaging standard. This project was one of

the largest in the history of ISSL.

* Course Development - Developed twenty separate customized user end and

instructor-led courses and quick reference guides.

* Help Desk Trainer - Created troubleshooting courseware for Tier 2 and

Tier 3 Help Desk support staff and conducted training sessions.

* Trainer Quality Assurance Manager -

* Managed for over thirty Instructors.

* Ensured Instructors' performance and skills matched the expectations

of the client business units.

* Evaluated content needs of individual client business units

* Monitored Instructor evaluations to ensure client expectations were

being met and exceeded.

* Developed and conducted structured Train-the-Trainer sessions.

* Acted as sysop for web-based Trainer Forum and Training Knowledge

Base.

* Developed an Instructor incentive program.

EDUCATION

University of Texas

Austin, Texas

Bachelor of Arts in Anthropology

SOFTWARE SKILLS

Microsoft SharePoint, Word, Excel, PowerPoint, Access, Outlook, Project,

Visio

Adobe Acrobat, PhotoShop

Lotus Notes

Microsoft Certified Professional, 1996

Lotus Certified Professional, 1998

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