Project Manager Operations

Jay Tepper

* ********* *****

Scotch Plains, New Jersey 07076

Email: *******@*****.***

Tel. 908/285-8060

A qualified team leader and project manager with extensive background in

technology, facilities and infrastructure operations, experienced in both

large and small corporate environments. Works with enthusiasm to motivate

coworkers and staff and promote the growth of the organization.

Experience:

Meyer and Associates - Chatham, NJ - Operations Manager

Alumni Insurance Programs Broker - April 2008 - April 2010

. Oversaw IT and facilities projects. Managed project guidelines and

budgets.

. Reviewed and revised administrative policies and procedures.

. Controlled vendor and service contracts, renegotiated when

appropriate.

Greenberg & Rapp Financial Group, Inc., E. Hanover, NJ - Chief Operating

Officer

Insurance and Financial Services firm - 2006 to 2007

. Oversaw all aspects of office operations and administration, AP/AR/GL,

IT, facilities.

o Performed thorough reorganization of all bookkeeping processes

and records.

o Established comprehensive income / expense record for each

partner.

o Developed overall budget process for firm's operating expenses.

Reduced costs 10-30% in technology and supply vendor costs

through improved procurement methods.

o Supervised administrative support staff.

o Revamped IS network, server infrastructure and voice and data

support structures and SLAs. Administered Windows

Server/Desktop, Exchange, Active Directory, Blackberry server

and peripherals.

Geller Group Ltd., New York, NY - Director of Operations

Employee Benefits Consultants, 401(k) record keeping Third Party

Administrators -

2001 to 2006

. Managed daily infrastructure operations, including Information

Systems, telecommunications and security systems and support.

. Facilities management, production, inventory, mailroom, shipping and

receiving.

. Monitored and controlled costs by improving procurement methods,

vendor selection and contract negotiation.

. Implemented policies and procedures for administrative support

functions.

. Developed and managed projects to improve productivity and

functionality.

. Accomplishments include:

o Improved technical support SLA from next day to 2 hours.

o Created 7 day backup / restore procedure with offsite archive.

o Developed and implemented disaster / recovery plan with offsite

hotseat contract at SunGard Availability Services.

o Initiated rollout of MS Office 2003 and Windows 2000/XP

corporate wide.

o Established cell phone program with Verizon Wireless utilizing

Business Share Plan and BlackBerry Enterprise server. Saved the

firm 50% in wireless costs.

o Cut MRC by 35-40% and NRC 20-25% through negotiation of contract

with new voice and data service provider.

Consulting - IT Services

2000 to 2001

. Provided IT consulting services on a case project basis.

. Projects included:

o Lotus Notes administration contract at McKinsey and Co., NY, NY.

Developed additional skills in Change Management, Help Desk

Management and Project Management.

o Took part in an AS/400 sys admin project for LVMH, Edison, NJ.

Set up batch job scheduler, cutting task repetition in half.

Donna Karan Company, New York, NY - IS Operations Manager - 1999 to 2000

. Led the implementation and rollout of Lotus Notes R5 to 1600 users,

company wide, in eight months.

. Primary administrator for Lotus Notes Mail and Calendar applications

. Responsible for overall operations and maintenance of seven, worldwide

AS/400 systems.

. Oversaw preparations for installs and upgrades.

. Acted as interface between operations, programming and systems support

groups.

. Coordinated daily routines and checklists of operations staff of six.

. Regularly reviewed policies and procedures and made recommendations to

improve routines.

. Supervised daily tasks and training of the operations staff. Reduced

workload of 30 minutes per shift through deletion of obsolete tasks.

. Review backup and recovery procedures.

. Revamped supplies and consumables purchasing and inventory controls

saving $1500-2000 per quarter and gained back 1000 square feet of

warehouse space.

. Maintained JD Edwards software PTFs and upgrades.

Mantero of America, New York, NY - Director of Operations - 1991 to 1999

. Moved the company from 100% paper based record keeping system to fully

integrated AS/400 based system in six months.

. Planned, obtained and implemented voice system solution.

. Established and maintained all technology functions.

. Handled design, layout and move to new premises.

. Managed all warehouse functions; shipping, receiving, importing,

exporting, inventory control and distribution.

. Negotiated vendor selection and contracts.

. Eliminated all forwarding costs through use of direct distribution.

. Reduced procurement costs nearly 15% by establishing a PO system.

. Served as primary contact with overseas production facilities.

Employment prior to 1991 - Michelin Tire Corp., IBM Corp. and small

business ownership.

Education: University of Miami - B.A. Psychology

. MBA level coursework - Pace University, New York, NY

. Additional course work and training in IS disciplines:

o S370, AS/400 operations.

o Lotus Notes / Domino Administration and Development

o Microsoft Windows / Exchange Server Administration

o Microsoft applications (Office Suite, PowerPoint, Access and

Project)

Contact this candidate