Customer Service Medical
Resume:
Erica Shanks
Chicago, IL 60649 ***********@*****.***
SUMMARY OF QUALIFICATIONS
. Diverse in multitasking
. Qualified in communication skills
. Cross trained in customer service skills
. Microsoft office word 2003, PowerPoint, Excel
TECHNICAL SKILLS
. Ability to administer proper ICD-9-CM and CPT codes
. Knowledge of Medical Terminology
. Trained in Medical Reimbursement
. Proficient in CMS-1500 Insurance forms
. Experience in extracting information from case reports
. Capable of handling high volume situations
. Can explain the details of the EOB and RA forms
CERTIFICATIONS
National Healthcareer Association: Certified Billing and Coding Specialist
(CBCS)
National Healthcareer Association: Certified Medical Administrative
Assistant (CMAA)
TRAINING
Computer Systems Institute, Diploma: Electronic Claims Processing, Chicago,
IL 2009
. Medical Terminology
. Anatomy and Physiology
. ICD-9-CM Diagnostic Procedural
. CPT Procedural Coding System
. Healthcare Common Procedural Coding (HCPC)
. Medical Insurance and Reimbursement
. Hospital Coding and Billing
. Microsoft Word and Excel
WORK HISTORY
Post Office, Mail Handler, Elk Grove IL
2001-2008
. Sort mail
. Push and pull bins of mail
. Load and unload mail off trucks
. Key mail
. Change mail plaques
. Stage mail in right zip code area
Help At Home, Patient Assistant, Chicago IL 2004-
2007
. Assisted patient with grooming
. Prepare meals,Cleaning duties
. Accompanied patient to doctor appointments
ABT Associates, Telephone Interviewer, Chicago IL
2001-2004
. Surveys over the phone for the CDC about children immunizations and
Insurance Companies
. Special project surveys about medical information
. Trained employees in different surveys
EDUCATION
Computer System Institute, Chicago, IL 2009
. Electronic Claims Processing (ECP) [pic]
Contact this candidate