Customer Service Sales

Kisha Colbert

**** *******

Lane

Baton Rouge, Seek the Challenging Position of Administrative

225-***-**** Assistant

A highly equipped Administrative Assistant with

experience in performing a variety of

administrative and staff support duties for a

specified department, which require a range of

knowledge and skills of organizational procedures

and policies; directing and assisting visitors, and

resolving administrative problems and inquiries;

composing, editing, and proofreading correspondence

and reports, and preparing a range of

administrative documents.

Summary of Qualifications

More than five years of extensive experience.

Strong ability to lead and train staff and students.

Excellent ability to gather and analyze statistical data and

generate reports.

Profound database management skills.

Great knowledge of general accounting principles.

Remarkable ability to communicate effectively, both orally and in

writing.

Complete knowledge of supplies, equipments and services ordering and

inventory control.

Exceptional record maintenance skills.

Excellent ability to solve problems.

In-depth receptionist skills.

Deep ability to compile information and prepare reports.

Excellent coordinating skills.

Immense ability to schedule appointments and maintain calendars.

Profound ability to transcribe and record meeting minutes.

Remarkable word processing and data entry skills.

Excellent ability to make administrative/procedural decisions and

judgments.

Strong ability to compose and edit already written materials.

Experience

2007-Present Advance America Baton Rouge, LA

Center Manager

Handle a broad scope of internal processes

encompassing the daily management of, billings,

collections, reconciliation, general ledger and

month-end-closings with a main focus on accounts

receivable functions.

Manage detail-aging, commission,

manual/computerized cash batch, and sales journal;

executed and delegated data entry and order

processing functions.

Solely responsible for Electronic Data Interface

(EDI) operations.

Primary liaison between management, staff,

factoring company, suppliers, and customers.

Research, review and approve new and current

customers for credit accounts.

Train and supervise staff members in areas of

procedures, client relations and systems

operations.

Interface with customers to expedite orders.

Address a complexity of issues requiring immediate

attention and resolve.

Ensure systems integrity of mainframes through

proper operations and troubleshooting.

Suggested new products that increased earnings by

23%.

Managed marketing sales, bankruptcy, and legal

accounts.

2009-Present Capital One Bank

Denham Springs, LA

Utility Clerk

Process high volume checks from various capital one

branches in the Louisiana Region.

Check and process customer's deposits, withdrawals,

and TT&L payments after banking hours.

Sort and process mail to its establish departments.

Key and balance each branches work on a daily

basis.

2006-2007 La Capitol FCU Baton Rouge, LA

Vault Teller/Member Service Representative

Trained and supervised line tellers in areas of

bank statutes, policies, and procedures.

Coordinated schedules and vacations; conducted

periodic performance evaluations.

Assessed workload and delegated assignments to

ensure deadlines were met on time.

Prepared, forwarded and distributed weekly payroll

for branch tellers and platform personnel.

Maintained inventory of branch cash and negotiable

items; ordered and shipped currency.

Performed teller transactions in the areas of

checking and savings deposits and withdrawals.

Balanced assigned cash drawer and pack currencies

and coinage.

2004-2006 WILLSTAFF WORLDWIDE BATON ROUGE, LA

Bayou FCU-Chase Bank (Teller/Member Service

Representative)

Liaise between branch personnel and customers to

ensure open lines of communication.

Provide customers with information regarding

services and status of account activity.

Supervise daily workflow in areas of document

typing, telephone traffic, faxing and mail.

Grow business sales through effective field sales

and telemarketing efforts.

Identified opportunities for cross selling of

value-added bank products and services.

Assess and identify private, corporate and

institutional financial needs through referral and

cross-selling of products and services including:

credit card, home equity, student, and small

businesses loans

commercial real estate lending

marine, recreational and auto vehicle lending

bank-affiliated equipment leasing term life

disability, home, auto, and small business

insurance coverage

brokerage services

Consult customers on financial needs, new accounts

and personal / small business loans.

Provide comprehensive customer service; respond to

verbal/written problems and inquiries.

Hold authorization to open and close the branch

office.

Maintain monthly proof of General Ledger accounts.

Education

2009-Present Baton Rouge Community College Baton

Rouge, LA

Refrences

Available Upon Request.

. e-mail **********@*****.***

9024 Oakwood Lane . baton rouge, LA 70812. Phone 225-***-****

Contact this candidate