Manager Quality Assurance

Antonio Moya Jr.

**** ****** ***., ********, ** *0501

Cell: 310-***-**** email: *******@*****.***

PROFESSIONAL EXPERIENCE

United States Census Bureau, El Segundo, CA

Office Clerk, 2010

Performed clerical operations such as preparing crew leader and enumerator

assignments, data entry, and preparing training materials. Initially

assigned to recruiting group that took calls from the general public

interested in applying for positions with the Torrance Local Census Office.

Scheduled individuals for basic skills testing and application at various

test sites. Was one of several clerks who spoke fluent Spanish, so took

calls from the Spanish speaking community regarding employment with the

Census Bureau. Performed initial check of test and applications from the

test sites to insure proper completion and accurate test scoring. In March

2010 was reassigned to quality assurance group. Was given training in

fingerprinting procedures and was made responsible for organizing the LCO's

fingerprinting process for all new hires. As a member of the quality

assurance group our main concern was to insure the U.S. Census data

collected by our office was accurate and conformed to established Census

Bureau procedures. Was trained in the Paper-Based Operations Control System

(PBOCS) software and the Matching, Review, and Coding System (MaRCS)

software. Investigated and wrote extensive reports, in MaRCS, for cases in

which improper procedure or falsification of data were suspected by the

National Processing Center (NPC).

Macy's Department Store, Torrance, CA

Recovery Associate, Dec 2009

This was a temporary holiday position. Worked from 10pm to 6:30am to

reorganize the entire store for the next holiday shopping day. Duties

included: folding clothes on display shelves, cleaning up and spacing

clothing racks, restocking merchandise, and returning clothes from dressing

rooms to sales floor.

United States Census Bureau, El Segundo, CA

Enumerator, 2009

First appointment was from March 2009 to May 2009. Involved in address

canvassing, the first phase of 2010 U.S. Census. Responsible for canvassing

city blocks verifying addresses on the ground using a government issued

hand held computer. Work required a great attention to detail. If

necessary, initiated contact with residents to verify address information.

Presented a courteous and professional manner to the public. Filed

appropriate administrative forms as called for by Census Bureau's

procedures. Second appointment was from September 2009 to October 2009.

Worked to identify non-traditional living quarters such as convalescent

homes, halfway houses, etc. Conducted interviews with the staffs of these

facilities using a Census Bureau questionnaire.

Centinela Valley Union High School District, Lawndale, CA

Substitute Teacher, 2008 - 2009

Be on call to take responsibility for the full class schedule of an absent

teacher. The substitute teacher is expected to follow whatever lesson plan

provided by the regular teacher. If no lesson plan is provided, the

substitute teacher must be prepared with a lesson plan appropriate to the

subject and implement plan. The goal is to continue the educational process

with little interruption. The substitute teacher is responsible for taking

accurate roll for each class taught, and submit signed roll sheets to the

attendance office. The substitute teacher must maintain normal classroom

routines and discipline procedures. Contracted for 2008 - 2009 academic

year.

Ticketmaster, Los Angeles, CA

Assistant Data Center Manager, 2001 - 2007

Maintain Ticketmaster's proprietary ticketing system. Troubleshoot any

communication problems between host ticketing system and remote users or

other computer servers. Setup and maintain computer servers as Ticketmaster

transitioned from a VAX to a Linux environment. Oversaw creation and

maintenance of user codes and user privileges for ticketing systems. Work

with Ticketmaster development team to install upgrades to host ticketing

software. Work with Ticketmaster programmers to QA and distribute new

programs for use by clients and field staff. Maintain and repair the

desktop computers within the Data Center department. Assist the Data Center

Director with yearly budget process. Managed a staff of ten employees that

included: checking and submitting staff's timesheets, writing yearly

performance reviews, and disciplining staff as necessary. Was responsible

for monitoring ticketing system load during major ticket on sales to insure

optimal ticketing system performance. Scheduled and oversaw monthly

ticketing database maintenance. Work with Ticketmaster accounting

department to provide month end reports used for financial settlement with

Ticketmaster clients. Was responsible for trained staff on new processes or

procedures as needed. Work on special projects as assigned. Became acting

Data Center Director from November 2006 to December 2007.

Ticketmaster, Los Angeles, CA

Western Regional ARCHTICS Representative, 2000 - 2001

ARCHTICS - an SQL based ticketing system used to fulfill season ticketing.

Was responsible for installing and maintaining the ARCHTIC ticketing system

for major Ticketmaster clients throughout the western region; clients

included: the Denver Nuggets, Utah Jazz, Los Angeles Lakers and Los Angeles

Kings. Other duties: developing an installation plan for any prospective

client, installing front end ARCHTICS application to users' desktops, and

insured connectivity to ARCHTICS database server. Train all three classes

of users: regular users, supervisors and management. Setup users with

appropriate user privileges. Work with either box office manager, or

director of ticketing, to produce season ticket invoice for season

subscribers. Create simple SQL queries to collect any information not

available through the front end of ARCHTICS. Setup and configure all season

events and ticketing inventories per client's specifications. Work with

ARCHTICS development team to develop and test new or custom software

features.

Ticketmaster, Los Angeles, CA

Client Representative/PCI Support, 1996 - 2000

Oversee support for Ticketmaster's proprietary software, PCI. PCI clients

included: Geffen Playhouse, House of Blues, Los Angeles Opera, and the Los

Angeles Philharmonic. This support required an above average understanding

of Windows operating systems, computer hardware configuration, and computer

network environments. Assisted clients with importing Ticketmaster data

into third party applications such as Access, Excel, and Word. Interface

between Ticketmaster programmers and client to develop programs tailored to

meet specific client needs. My duties as client representative included:

preparing season ticketing renewals, coordinating invoicing of said

renewals, troubleshooting bugs in client's customized reports, create

reports using Ticketmaster utility REPGEN (report generator), and serve as

initial contact for client's interaction with other departments within

Ticketmaster. Assist clients with Ticketmaster training whenever needed.

Perform PCI demonstrations for perspective clients. Past demonstrations

included: Colorado Ocean Journey, and MGM Grand Hotel and Casino. Was

involved with installation and training for users on the FANTM barcode

hardware and software. Special projects: Ticketing for 53rd Presidential

Inauguration, coordinate national PCI support for House of Blues, involved

with initial setup of Women's World Cup 1999, installation and training of

FANTM at grand opening of Denver's Pepsi Center.

EDUCATION

Loretto Heights College, Denver, CO

Bachelor of Arts, Theatre Arts, 1986

Los Angeles County Office of Education, Downey, CA

Certificate, Teacher Pre-service, Summer 2008

HONORS AND ACTIVITIES

. Who's Who Among Students in American Universities and Colleges, 1986

. Senior Class President, Loretto Heights College, 1985 - 1986

. Student Council President, Loretto Heights College, 1984 - 1985

. Outstanding Service to the Community Award, Loretto Heights College,

1985

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