Project Manager Customer Service

Forrest White

**** *********** ** #* ( Woodbury, MN 651-***-****( *********@*****.***

PROFILE

Responsible construction team leader committed to project excellence.

Facilitates timely project completion within budget through effective

estimation skills. Directs the construction process via superior project

management skills and effective communication with clients, sub-

contractors, and architects.

PROFESSIONAL HIGHLIGHTS

. Accomplished in commercial project management, estimating, scheduling,

and administrative duties

. Estimated jobs of various size up to 2 million dollars

. Established excellent working relationships with vendors, clients, and

landscape architects creating a customer retention rate of 91%

. Maintained gross profit margin of at least 35% while running my own

landscape company

. Launched a maintenance division with $250k first year revenues

. Educated customers on sustainable creative ways to solve problems within

their yards saving them thousands of dollars

. Licensed landscape and irrigation contractor

. Developed company handbook

. Supervised crews of up to 23 team members

. Computer literate with proficiency in ISqFt, AutoCAD, Google Earth, and

Microsoft Office

. Fluent in Spanish

LEADERSHIP ABILITIES

Project Management Customer Service Commitment

Business Management Training Integrity

Estimating Taking Ownership Flexible

Budgeting Team Coordinator Great Communicator

Cost Control/Analysis Building Site Listening

Decision Maker Supervisor Interested in Feedback

Delegation Proactive Respectful

Planning

EDUCATION & CERTIFICATION

Masters of Science- Construction Management

University of Wisconsin-Stout, Menomonie, Wisconsin - expected Fall 2016

Bachelor of Science - Horticulture, Landscape Construction & Maintenance

Utah State University, Logan, Utah - 2005

PROFESSIONAL EXPERIENCE

LCI Landscapes, MN 2014- Current

Project Manager/ Foreman

. Client liaison answering questions about project and updating them on job

progress

. Communicate with Vice President on changes and job progress

. Coordinate project materials with vendors

. Work closely with subcontractors

. Track labor time on projects

. Train employees and ensure quality in building process

VinZant Plumbing Heating and Electrical, MN 2014

Construction Manager

. Coordinated jobs with general contracting and subcontracting companies

. Scheduled jobs for all three divisions: Heating, Plumbing, and Electrical

. Processed change orders and submittals as part of closing out projects

when needed

. Pulled permits and scheduled inspections

. Created systems to be more efficient in the construction process

. Participated in pre-construction meetings, bid opening meetings, and

other construction meetings with architects, engineers, and other

consultants

. Improved cost control and budgeting methods on assigned projects with

exceptional organization skills

Bountiful Gardens, UT 2008-2013

President/Project Manager

. Bid and managed multiple high-end residential and commercial construction

projects

. Generating my own leads, business sales rose from $20k the first year to

$225k the fourth year in a highly competitive market, with gross profit

of at least 35%

. Primary contact for all business and project related needs from clients,

subcontractors, and government officials

. Created and maintained close relationships with commercial property

managers

. Improved several commercial property values by providing landscape

renovations that saved companies money, while earning a solid profit

margin

. Maintained a consistent cash flow to pay for all monthly costs

. Supervised installation of landscaping projects from turf to water

features

. Created annual maintenance schedules including: fertilization, watering,

and pruning

. Purchased and maintained an inventory of equipment on a modest budget

. Employed up to 8 people at times and had two crews

. Created handbook with company regulations and held weekly meetings to

create unity thus improving company efficiency

Red Barn Trees and Landscaping, UT 2007

Maintenance Manager

. Estimated and scheduled new maintenance/enhancement projects and created

contract documents

. Developed a new maintenance division, with approximately $250,000 of

first-year revenues

. Interviewed, hired, and managed a staff of seven people

. Contacted clients frequently through site meetings, weekly phone calls

and email

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