Customer Service Administrative Assistant
Resume:
Alexandrea Brisby
Jacksonville, FL 32205
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EDUCATION Everest University, Medical Administrative Assistant
Conferred: June 2010
GPA: 3.3/4.0
Significant Coursework: Office Finance, Patient Processing and Assisting, Medical Insurance
Insurance Plans and Collections, Office Procedures, Patient Care and Computerized Practice
Management, Dental Administrative Procedures, 160 hour externship
Achievements: Presidents and Deans List
Externship Completed: June 2010 at Brooks Rehabilitation
Skills Acquired:, Insurance; Blue Shield, Medicare, Medicaid, Tricare, Blue Cross, Worker’s
Compensation, CMS 1500 Forms, Filing; Type medical correspondence, Machine Transcriptio
Computer processing, Send statements, Copying machine, Function within a medical
administrative assistant’s scope of practice, Exercise efficient time management, Approach
patients in a professional manner, Adapt communication to individual’s ability to understand,
Maintain confidentiality (HIPAA guidelines); Follow established policies and procedures;
Communicate effectively verbally and in writing
WORK
EXPERIENCE Cracker Barrel, Cashier, Jacksonville, FL, 07/2009-09/2009
Ensured that each customer received outstanding service by providing a friendly environment,
which included greeting and acknowledging every customer; maintained outstanding standards
solid product knowledge and all other aspects of customer service ; Maintained orderly
appearance of register area and supplies stocked; Accurately and efficiently rang the registers
and accurately maintained all cash and media at the registers; Communicated customer
requests to management; Maintenance of restrooms
Best Buy, Cashier, Jacksonville, FL, 07/2008-03/2009
Accurately and efficiently rang the registers and accurately maintained all cash and media at
the registers; Maintenance of restrooms; Maintained orderly appearance of register area and
supplies stocked; Ensured that each customer received outstanding service by providing a
friendly environment, which included greeting and acknowledging every customer; maintained
outstanding standards; solid product knowledge of all other aspects of customer service;
Maintained an awareness of all promotions and advertisements; Communicated customer
requests to management; Performed other tasks as assigned from time to time by any manage
Adventure Landing, Cashier, Jacksonville, FL, 04/2007-08/2008
Function Coordinator; Servicing of Equipment; Maintenance of restrooms; Preparation of Food
Ensured that each customer received outstanding service by providing a friendly environment,
which included greeting and acknowledging every customer, maintaining outstanding standard
solid product knowledge and all other aspects of customer service ; Maintained orderly
appearance of register area; Maintained an awareness of all promotions and advertisements;
Communicated customer requests to management; Performed other tasks as assigned from
time to time by any manager
SKILLS / Certifications: CPR, HIPAA, OSHA, Class E Drivers License
CERTIFICATIONS
Typing: 40wpm
Computer Applications: Excel, PowerPoint, Microsoft Word, Medisoft, Medical Transcription,
ICD-9, CPT, Referrals and Authorizations, Patient Register, Insurance Verifications, Meditech
Toolkit, Image Now
Office Equipment: Computer, Copier, Fax machine, Multi-Line phone
Medical Equipment: Sphygnomometer, Stethoscope, Thermometer
References available upon request
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