Software Technician

Vince Q. Lee *****.***@***.***

Cell: 949-***-**** 41 Gazania Way

Home: 949-***-**** Ladera Ranch, CA 92694

Objective

Seeking a position that will allow me to fully utilize my IT skills and

knowledge proven by 12 years of experience in network administration.

Profile

Excellent troubleshooting and complex problem solving skills. Over 15 years

of experience with PC hardware and software. Extensive hands-on experience

in networking and Windows Server Administration. A self-starter who

constantly evaluates new technology to improve business efficiency. A

reliable team player with emphasis on getting the job done in a timely

manner.

Professional Experience

POINT OF VIEW, INC. June 1999 to June 2009

Network Administrator

Installed, configured and managed servers/workstations using Microsoft

technologies.

Administered Active Directory and Microsoft Exchange Servers.

Configured and deployed LANs, WANs, broadband, and wireless networks.

Maintained routers, switches and UPS with emphasis on load balancing and

redundancy.

Configured and maintained network security using Access Control List model

and Firewalls.

Diagnosed network connectivity issues, software errors and hardware

failures.

Researched, proposed and orchestrated the installation of broadband and

phone services.

Configured and managed a disk-to-disk-to-tape backup system using LTO,

Backup Exec and ARCserve.

Maintained tape autoloaders, network printers, SAN, NAS and RAID arrays.

Created user-oriented procedural documentation for software usage and

installation.

Managed Avaya Definity PBX and DuVoice messaging system.

Analyzed network traffic for performance, bandwidth usage and security

threats.

Participated in 24/7 on-call rotation and provided operational support for

all levels of hardware and software.

Performed software, hardware and infrastructure upgrades.

Acquired and implemented video conferencing systems with multiple clients.

Performed vendor analysis and evaluate hardware/software solutions.

Managed roll-out of workstations and server migration to Windows 2008

Server.

Installed Mac OS X using VMWare and standard PC hardware.

Worked with different clients to develop solutions for connectivity and

compatibility issues.

Provided software training for staff and end users.

Researched and drafted proposal for new hardware acquisition.

Purchased and conducted testing of new hardware before deploying them in

production.

Monitored server's health and prepared budget planning for upgrades if

necessary.

Maintained documents of hardware, problems and resolutions for future

reference.

Installed server rack cabinets and cables as required.

LOS ANGELES UNIFIED SCHOOL DISTRICT June 1997 to May 1999

Computer Lab Technician

Installed and managed Windows NT 4.0 Server and Workstations.

Administered security policy and user accounts.

Troubleshoot hardware/software and network printing issues.

Provided software training for faculty and end users.

Drafted user-friendly instructions for various Microsoft products.

Performed roll-out of software upgrades.

LOS ANGELES CITY COLLEGE September 1995 to March 1997

Computer Lab Technician

Troubleshoot hardware/software related issues.

Provided support for end users.

Performed or arranged for equipment repairs.

Maintained all lab equipment.

Education

CAL POLY POMONA - POMONA, CA

BACHELOR OF SCIENCE DEGREE, 1999

Computer Information System with emphasis on Telecommunications

los angeles Community College - los angeles, ca

ASSOCIATE'S DEGREE, 1997

General Education

Skills

HARDWARE & NETWORKING: HP and Dell Server Platforms, Routers, SonicWALL

Firewall, Tape Drives and Autoloaders, Wireless, Network Printers, Ayava

Definity PBX, DuVoice Messaging System, VPN, SAN, NAS, RAID, Polycom

Video Conferencing, UPS, Video Surveillance System, Cabling Standards,

Server Racks, TCP/IP, DHCP, DSN, HTTP, NAT, SMTP, NetBIOS, WINS, FTP,

SNMP, PPTP, L2TP, Telnet, TFTP, SSH, IMAP4, IEEE 802.11, LDAP

SOFTWARE: MS WINDOWS 2008/2003/2000 SERVER, MS EXCHANGE SERVER, MS IIS

SERVER, MS SQL SERVER, MS SHAREPOINT, MS WINDOWS 7/VISTA/XP/2000, MS

OFFICE 2003/2007, MAC OS X, VMWARE, SYMANTEC BACKUP EXEC, ARCSERVE, AVG

BUSINESS EDITION ANTIVIRUS, KASPERSKY ENTERPRISE ANTIVIRUS, PERFORCE,

SSH, UNIX, VISUAL BASIC

REFERENCES AVAILABLE UPON REQUEST.

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