Customer Service Manager

**** **** *** **#**, Oxnard ca ***** Cell 805-***-**** Gracy Nateras

Objective To obtain a position in a positive environment where I

can grow as a individual and learn new things everyday.

Experience 2008-2009 Santa Barbara Bank & Trust

Port Hueneme, Ca

Sr banker

Process customer bank deposits, payments.

Update Customer information, follow up with customers

Cross sell bank products such as credit cards, new

accounts, lines of credit mortgage referral and

investments.

Customer service

Resolve customer issues

Process Wires

File

Keep records of cash balancing reports

Assist in bank monthly audits

Awnser multiple phone lines

Order supplies

Assist manager with needed tasks

Order bank supplies

Open new accounts

2006-2008 Wells Fargo Bank Camarillo, ca

Personal Banker Sr

Open new consumer accounts, cd, retirement accounts,

business accounts

Process loans and home equity lines and credit cards

applications and line of credit .

Resolve Customer service issues, follow up with customers

Cross sell bank products, visit customer business

Assist manager in daily Conference calls

Coach tellers on sales and service

Process transactions correctly like payments, deposits,

transfers.

Assist manager with scheduling lunches and breaks .

Canvas businesses for possible new customers and leads .

Order office supplies and set up offsite aapointments.

In charge of tellers and bank in absence of manager

2005-2006 Bank of America Oxnard, ca

Teller

Process teller transactions

Customer service

Sales

Lobby manage

Offsite sales

Data entry

2002-2005 Admin Assistant camarillo, ca

Aerotek commercial staffing

Data entry, drug testing, answer multiple phone lines,

set appointments, order office supplies, send out daily

emails,Payroll, HR, file

Report work accidents, ensure employee receives proper

attention

Process background checks

Enterpreter

Education 2001-2003 Oxnard college

1998 -2001 channel islands high school graduate

Interest I love cats, I have three Persian Himalayan cats and I

and love attending cfa shows .

hobbies

references

Diana fontyn 805-***-****

Cherry demate 805-***-****

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