Customer Service Manager

Nanette Z. Baker

(Photo of me with my Owned By Yorkies for Portraits for Pink, a special event

fundraiser for Breast Cancer Research, May 6, 2010 ~ Antioch, CA.)

**** ***** ****** ****., ********e, CA 92057 Home Phone 760-***-****

*********@*****.*** Cell Phone 925-***-****

I am looking to secure a responsible and challenging position which will utilize my expertise in business

bookkeeping management and public relations, with the opportunity to contribute to a successful and growing

business that allows for ongoing personal and professional development.

Areas of Expertise

Twenty years of progressive experience as part owner and operator of a very successful home-improvement

company, demonstrating ability and adaptability in an ever-changing business environment.

• • Financial Review, Reconciliation, Control &

Business Accounting/Bookkeeping

Reports

• •

Computer (Word, Excel, MYOB, Photoshop) Liaison to government agencies during audits

• •

Office Management Payroll Management

• •

Employee Tax Management Marketing Preparations & Implementation

• •

Inventory accountability & review Project organization & implementation

• Accounts Payable/Accounts Receivable

Education

Diablo Valley College, Pleasant Hill, CA – Associates in Arts Degree, Graduated with Honors.

Weber State University, Ogden, UT – Graduated with Certificate in Cosmetology

Weber High School, Pleasant View, UT – Graduated with Honors

Experience

1990 – Present

Owner, Vice President & Office Manager of KLB Co., Inc., Antioch, California

• Business accounting/bookkeeping

• Office skills include Microsoft Word, Excel, MYOB, PhotoShop, Internet, Bill Pay, Monthly/Yearly Tax

Preparation, 10 key Proficient. and Business Accounting Program, but not limited too.

• Payroll, analytics with prioritizing deadlines.

• Budget Development, Control and Reports. Financial reviews and reconciliation. AR & AP

• City, County and State Liaison.

• Human Resource Management, including payroll, benefits, worker’s compensation, and health care.

• Marketing involvement, Project planning & implementation.

• Spreadsheet management of inventor.

2005 – Present

Entrepreneur for my love of animals and Yorkies Owned By Yorkies, Antioch, California

• Constructed and Manage OWNED BY YORKIES Website. <http://www.ownedbyyorkies.com>

• Sought after and Implemented Marketing for my Yorkies, both modeling and breeding.

• Took photography to a newer level, getting my Yorkies recognized and into the Pet Modeling Industry with

current ongoing modeling contracts.

1988 – 1990 Brown & Williamson Company, Dublin, California

Regional Manager’s Assistant

• Duties included: Answering Telephones, Incoming/Outgoing Mail, Shipping, Typing, Letters & Memos,

Ordering and Handling Various Office Equipment.

1984 – 1987 Fred Meyer, Ogden, Utah

Customer Service Coordinator

• Duties included: Management of Cashiers and Day’s Control of Cash, Returns and Customer Service,

Answering Telephones.

References

Laurie Mastrolia 5109 Trailridge Court, Antioch, CA 94531 925-***-****

Paul DeVictoria 332 Redrock Drive, Antioch, CA 94509 925-***-****

Janet Broderick 504 Zita Court, Danville, CA 94526 925-***-****

Kelly Stevens 2109 Spruce Way, Antioch, CA 94531 925-***-****

Ross Farnworth 604 Greystone Drive, Antioch, CA 94509 925-***-****

Other Acknowledgements

Wife of 23 years & Mother of 3 sons.

Recipient of the English Scholarship from Diablo Valley College/San Ramon Campus – 1999.

Published Book Summery in the Contra Costa Times – 1999

Cosmetology License, with Notary Awards in Competitions.

Personal Tutor for College Students.

Contact this candidate