Customer Service Manager
Resume:
Jonathan L. Allen
Pensacola, FL *2533
850-***-**** Cell.
Email: *******@***.***
Employment:
Pensacola, FL 32504
Duties: Check in medical records, Prep medical records to
go into scanner, scan medical records, and index
them to proper patient. Also sold services to other hospitals.
2007-2007 Navy Federal Credit Union
470 South HWY 29
Pensacola, FL 32533
Duties: To answer telephone calls from members and other
individuals: Respond to inquiries and basic account
requests; provide service/product information; take loan
applications; perform transfers and account adjustments;
research, analyze and calculate account data; and,
activate and service credit/debit cards. I also sold bank
products to every member that called in.
Circle K Stores, Inc.
200*-****-**** Blountstown Highway
Tallahassee,FL 32310
Duties: Assembled and set up merchandise, inventoried items
& prepared them for shipment, stocked & put away inventory,
assisted in delivering orders to customers. Also, assist
with store maintenance and janitorial needs as instructed.
Also ran the cash register.
2003- 2006 Bestbuy
5480 N. 9th Avenue
Pensacola, FL 32504
Duties: Installed, configured and upgraded operating
systems and software used standard business and
administrative packages; may modify specific applications for use in
operational departments. Installed, assembled and
configured computers, monitors, network infrastructure and peripherals
such as printers, scanners and related hardware;
pulled cables and rewires or directs the rewiring of cables as required
for new installations and office reconfiguration.
Troubleshooted problems with computer systems, including
troubleshooting hardware and software, e-mail, network and peripheral
equipment problems; made repairs and corrections where
required. Also processed returns and exchanges. I sold computers based
on commission.
2002- 2004 Adelphia Cable
5031 Commerce Park
Pensacola, FL 32505
Customer Service Representative
Duties: Recruited to provide top-notch service to both
internal and external customers. Processed payments
for cable bills, answered questions, responded to concerns, and
alleviated delicate situations with professionalism and
sensitivity. Selected to mentor new customer service representatives.
Also entered data in the about customer complains.
2002. Allen's Pre-K Home School
720 Taylor St
Cantonment, FL 32533
Assistant Manager
Duties: Assists the store manager with the day-to-day
operations of a retail store. Implements strategies to
improve customer service, drive store sales, and increase
profitability. Ensures customer needs are met, complaints
are resolved, and service is quick and efficient. Maintains
store appearance and product presentation to company
standards. Provides support to sales associates during peak
periods or when scheduling conflicts arise.
Skills: Highly personable Customer Service Professional with
over three years of experience in account lookup, and call-
center operations. Talent for identifying customer needs and presenting
appropriate company product and service offerings.
Demonstrated ability to gain customer trust and provide exceptional
follow- up, leading to increased repeat and referral
business. Track record of assisting in the design and
implementation of reporting procedures that reduce labor costs and
improve customer-satisfaction ratings. Expertise in
resolving escalated customer service issues. Secured numerous company
achievement awards for delivery of exceptional customer
service. Proficient with Microsoft Office System
(including Microsoft Word, Microsoft Excel, Microsoft PowerPoint , and
Microsoft Outlook ). Answer all
incoming help desk calls and troubleshoots problems to
resolve issues for users cross multiple hardware
platforms including, but not limited to, PCs, laptops,
servers, mainframes, and other multimedia devices across
multiple software environments. Initial setup of computers including
loading operating systems, all.
applications that will be utilized by the end user, and
configuring multiple software environments as
equipment requires. Upgrades hardware as equipment
requires. Provides end user training on
applications including, but not limited to, e-mail,
Microsoft Office, Windows operating systems, terminal
sessions and emulators, imaging products, and web-based
applications
Education:
Pensacola Junior College
Associate of Arts degree
References:
Dianne Goodman, Workforce Florida, Inc. 850-***-****
Jamisska Garner, Florida Home Builders Insurance, Inc. 850-***-****
Lakendra Maynor, Fringe Benefits Management Company, 850-***-****
Victoria Callahan, Circle K, 850-***-****
Joseph A. Williams, 850-***-****
Contact this candidate