Management Training
Resume:
Jessica R. Casteel
Murfreesboro, TN 37129
EXPERIENCE:
March 2010 - Server/Bartender/Trainer
Present Ruby Tuesday
Murfreesboro / Smyrna, Tennessee
At Ruby Tuesday, I am responsible for running the bar during
designated shifts which includes insuring that the guests are taken
care of and happy. I also serve as a trainer for new staff members.
When called upon, I assist the management team by acting as a shift
leader.
September 2008 - Server/Bartender/Trainer
October 2009 Bailey's Sports Bar and Grill
Antioch, Tennessee
In this position, my responsibilities included providing customer
service, training new servers, and being available as a backup for the
bartenders. I also assisted new management staff in becoming
acclimated to the store.
March 2008 Front Desk Supervisor
February 2009 Hilton Suites
Brentwood, Tennessee
As the liaison between the guest and services offered by the hotel, I
was responsible for ensuring the quality of the guest's stay. I
conducted orientation sessions for new staff members and taught
training classes for existing staff.
February 2007 - Bartender/Server/Trainer
March 2008 Ruby Tuesday
Nashville, Tennessee
As a bartender, I was responsible for ensuring guest satisfaction,
while maintaining corporate standards.
February 2006 - Guest Services Attendant/PBX Operator
December 2006 Hilton Suites
Woodland Hills, California
In this position, I was responsible for registering guests at the
hotel and providing information on amenities available. In addition, I
was responsible for balancing the cash drawer at the end of each
shift.
EDUCATION:
September 2009 - Volunteer State Community College
Present Major: Marketing
January 2007 - Fashion Institute of Design and Merchandising
December 2007 Interior Design
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