Customer Service Project Manager
Resume:
Norma R. Maya
**** ****** ***** **** *******, GA 30350 Phone: 404-***-**** e-mail:******.****@*****.***
Position: Legal Assistant / Paralegal
Profile: Experienced Legal Assistant with a nuanced perspective of the professional needs of
non-profit law centers and private law firms. Possess exceptional administrative skills with a
proven track record of advancement. Coordinate, prioritize and organize logistical tasks
efficiently and communicate well in cross-cultural office environments. Uphold professional
integrity and exercise prudent discretion in fast paced and confidential office environments.
SUMMARY OF QUALIFICATIONS
BA, Political Science, concentration in International Affairs and Spanish minor,
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Georgia State University 2010.
Bilingual: Fluent in Spanish and English (native speaker, read and write).
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Advanced administrative and logistical experience: Effective command of
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administrative
processes and legal assistance in private and nonprofit sectors. Streamlined and
modernized administrative procedures and structures for large and small offices. Proven
organizational, time management and prioritization skills while exercising sound
judgment in logistical matters.
Computer literate: Functional knowledge of Excel, Word, and Outlook programs;
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Proficient in Time Matters and some experience with Access programs. Type 45 wpm.
Experience in the private and non-profit legal sectors: General case management
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of class
action lawsuits and immigration law serving marginalized minorities and the public at
large.
RELEVANT EXPERIENCE
• Extensive professional and academic research experience: Researched immigration law
and procedure for private law firm and performed academic research with SPSS
(Statistical Package for the Social Sciences). Effectively used ECF (Electronic Court
Filing) system for mass e-files.
• Translator and interpreter experience. Native Spanish speaker educated in the U.S. and
Latin America. Served as an interpreter for client/attorney meetings, outreach,
telephone conferences and referral services. Assisted in translation of literature
materials for non-profit groups, community projects and legal documents for private
firms.
• Managed corporate expense accounts, expense vouchers and business requisitions as well
as carried out itinerary arrangements. Composed correspondence and
maintained/disseminated communication and managed clearinghouse materials.
RELEVANT CAREER HISTORY
Bilingual Administrative Assistant Southern Poverty Law Center, Atlanta, GA
2008-2009 Office Administrator, Arlene Lamorena
Duties:
Administrative support for large non-profit organization practice in class action, Fair Labor
Standards Act and Title VII law suits. Monitored and updated mass electronic and paper files,
extensive use of ECF system, Excel, Outlook and Microsoft Word programs. Assisted in
logistical arrangements of inter-organization national seminars and conferences. Composed
correspondence, legal affidavits, immigration petitions and provided general office and client
support. Translated/interpreted materials, documents and phone conferences. Managed corporate
accounts, expense vouchers, transcribed recorded client/attorney meetings and executed in-house
meeting minutes. Trained with legal team for legal affidavit composition, referral services and
awareness initiatives for SPLC and Esperanza projects, serving sexually victimized migrant
workers.
Legal Assistant Law Offices of Smith, White, Sharma and Halpern
2008 Atlanta, GA Attorney Chandler Sharma
Duties:
Identified and researched applicable immigration relief for the various needs of the Latin
American community. Legal research of immigration law, general case management, carried out
FOIA petitions and composed correspondence and advertisements in English and Spanish.
Assisted client and attorneys with United States Citizen and Immigration Services and
immigration court procedures. Preparation, tracking, management and filing of client petitions
and supporting documents. Interpreted client/attorney and immigration administrative meetings,
translated supporting documents for family, employment and consular based immigration
procedure.
Administrative Assistant Jewelry by Lea
2006-2007 Atlanta, GA
Owner, Kamil Boghos 404-***-****
Duties:
Provided administrative and customer service support: Created Excel spreadsheets for inventory
control of merchandise, composed correspondence and memorandums, organized
incoming/outgoing mail and arranged meetings with distributers and buyers. Coordinated
itinerary arrangements and merchandise transport for jewelry exhibit shows. Served as a
customer service representative, ensuring customer care and post-sale service. Introduced the
Kimberly Process for conflict-free diamonds and carried out planagrams for its merchandise
showcase.
Proctor/Standardized Patient Education Commission for Foreign Medical Graduates
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2003-2006 Riverdale, GA
Manager, Christy Coggley 770-***-****
Duties:
Proctor: Upheld the integrity of the linguistic portion of the U.S. Medical Licensing
Examination (USMLE) exam by monitoring test procedures. Also carried out registration of
doctoral candidates, preformed Power Point presentations, and coordinated exam administrative
tasks.
Standardized Patient/Examiner: Evaluated English language speaking proficiency of
international and domestic doctoral candidates through the ECFMG oral test. Maintained level
of standardization of grading procedure; upheld scoring procedure benchmarks.
Project Manager Assistant Noon Inc.
1997-2003 Lawrenceville, GA
Environmental Developer, Sinan Araim
Duties:
Labor management and recruitment of construction workers for residential and commercial real
estate construction building and renovation. Scheduled and coordinated technicians, city
workers and company developer/builder for onsite construction and certification. Processed city
permits, executed title research, updated company records, archived and streamlined paper files.
Functioned as in-house state registered real estate appraiser and assisted with all aspects of
company’s real estate procurement. Extensive use of REDLink and Excel programs.
EDUCATION
• BA, Political Science, International Affairs Concentration and Minor in Spanish at
Georgia State University 2010.
• International Studies:
Buenos Aires, Argentina Human Rights: Re-democratization, Dictatorship to
Democracy in Argentina.
Thessaloniki, Greece Political Philosophy and Comparative European
Government.
• Wheaton High School graduate, Silver Spring, MD.
References available upon request.
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