Project Manager Quality Assurance
Resume:
John F. Wolf
Concord, CA **520
*******@*****.***
Experience Summary
. 24 years of experience in IT Systems Development and Management
. 12 years of experience as a project manager
. 15 years or experience in IT quality assurance
. 12 years of experience as a business analyst
. 15 years of experience in the financial/banking sector
. 5 years of experience in eCommerce
. 3 years of experience in the governmental sector
. 2 years of experience in criminal justice
. 2 years of experience in healthcare
. Project/Program Management Experience
o Managed multiple projects simultaneously
. Managed Development, Integration, and Maintenance projects
. Managed project teams from 3 to 35 resources
. Managed project teams including internal, partner, and client
resources
. Managed projects using Waterfall, Spiral/Prototype, and Agile SDLC
methodologies
. Managed project budgets
. Managed project profit/loss
. Developed and managed statements of work
. Developed and managed contracts with partner organizations
. Developed and maintained project schedules
. Managed Change Request Process
. Managed Issue Resolution Process
. Setup and held project meetings
. Setup and managed PMO
. Managed and trained project managers
. Request for Purchase (RFP) development and response
. Software Quality Assurance Management Experience
o Developed corporate quality assurance strategies (configuration
management)
. Developed and managed test plans
. Developed and managed test cases
. Developed and managed test metrics
. Performed black box/regression/new functionality testing
. Implemented and managed white box testing strategies
. Performed white box testing
. Developed and managed user acceptance testing
. Managed internal and external staff in the execution of tests
. Developed and managed code reviews
. Developed and managed software releases
. Implemented SDLC's into corporate infrastructure
. Business Analyst Experience
o Gathered and documented functional requirements
. Gathered and documented non-functional requirements
. Gathered and documented business processes
. Created use cases
. Documented requirements using UML
. Organized and held requirements review meetings
. Managed small and large requirements gathering sessions
. Identified UI requirements and then performed UI design
. Developed and maintained user guides
. Technical Experience
o MS Word
. MS Project
. MS Project Server
. MS Excel
. MS Access
. MS Visio
. MS PowerPoint
. MS Outlook
. MS SharePoint (Administration and Development)
. Team Foundation Server (TFS)
. MS Server Platforms (2003, 2000, NT)
. MS Workstations (XP, 2000, 98, 95, Workgroup)
. MS Networking
. Novell Networking
. Unix
. Linux (Red Hat)
. MS SQL Server
. Sybase
. T-SQL
. Java script
. C shell script
. XML
. PHP
. VB script
. VBA
Professional Experience
Analysts International Corporation - Criminal Justice IT Systems Group
April 2008/August 2010
Project Manager - Information Sharing and Analysis Tools Initiative - Las
Vegas Metropolitan Police Department
o Performing all initial project management tasks for Analysts
International LVMPD ISAT initiative. The ISAT initiative is meant to
provide Intelligence Led Policing as well as Fusion Center capabilities.
o Managed multiple projects related to the ISAT initiative.
o Managed all budget and cost management for the project from both an AIC
and LVMPD perspective. Provided weekly updates regarding budget cost to
actual cost for all on-going projects.
o Managed grant dollars received by LVMPD as they pertained to the ISAT
project. Managed available grant funds vs. project budget and then
determined if additional work could be provided based on that difference.
o ISAT prime project included leading AIC personnel as well as RiverGlass
and Microsoft personnel.
o Performed on-site requirements gathering sessions with the client.
o Created UAT verification process for client.
o Analyzed data requirements gathered from client and designed standard XML
data packets.
o Developed BDC web parts for ISAT SharePoint Portal.
o Developed other web parts as needed for ISAT SharePoint Portal.
o Followed Microsoft Solutions Framework (MSF) Agile 4.2 methodology for
project
o Used Microsoft Team Foundation Server to store client requirements
(personas and scenarios)
o Created Statements of Work for each phase of development work performed
for LVMPD
o Prime project manager for working with partners. Included managed
partners project managers and staff, invoicing client, holding weekly
status meetings, and managing and adjusting clients contracts and work
orders.
o Provided management with project financial reports (project expenses,
revenue)
o Performed business analysis tasks and created business requirements
documents.
o Created Budgetary Estimates, Status Reports, Meeting Planning, and
Meeting Agenda documents.
o Led a project team that included client, Analysts International staff,
Microsoft personnel, as well as other delivery partners for the ISAT
product.
o Developed project schedule using MS Project 2007.
o Performed risk assessment for project. Created project risk document.
o Developed project communications document.
o Organized and led project kickoff meetings. This included identification
of kickoff attendees, development of meeting agenda documentation, and
all meeting administrative items.
o Created business requirements document
o Wrote Use Case Scenarios based on business requirements gathered
o Managed development of SharePoint Team site for consolidation of all team
documentation and communications.
Analysts International Corporation - Criminal Justice IT Systems Group
April 2008/June 2008
Business Analyst - Computerized Criminal History System - State of Wyoming
o Developed business requirements for the Division of Criminal
Investigation for the state of Wyoming. This included leading business
requirement gathering sessions, development of business process flow
diagrams, identification and documentation of business requirements, as
well as development of logical data model.
o Worked with a virtual team in reviewing and delivering requirements
documents to client.
o Assisted project manager when needed (reviews of project plans, risk
documents)
Analysts International Corporation - Michigan Department of Information
Technology August 2007/April 2008
Project Manager - Statewide Deployment of Advanced Traffic Management
System Software (ATMS) Package
o Performing all project management tasks for the State of Michigan's
deployment of an off the shelf ATMS. This system will allow the
management of all of the Michigan Department of Transportation's (MDOT)
Intelligent Traffic System (ITS) devices (such as Cameras, Dynamic
Message Signs, Roadside Sensors, etc). These tasks include performing
Risk Assessment, development of Change Request process, creation of
project status reports, and creation and maintenance of project plan.
o Worked with state's Telecom group as well as various contractors at the
development of a high bandwidth statewide data network. This network
will allow connectivity between the ATMS software deployed at the various
Traffic Management Centers across the state. Network uses both fiber
optic and wireless point to point technologies. Had to develop working
relationship between state and private contractor groups. This network
development is a part of the overall ATMS implementation project.
o Worked with state's Department of Management and Budget on the review and
deployment of the Request for Purchase (RFP) document for the ATMS
software package.
o Project estimated budget of $8 Million.
o Developed Inventory list of all ITS devices currently managed by MDOT.
InStream Financial Services
August 2004/August 2007
InStream Financial is a startup organization that provides early payment
and advance payment options for suppliers in the supply chain. InStream
was originally eFinNet Corporation (see below).
Quality Assurance Manager/Program Manager
o Created product assurance department to oversee all Project Management
and Quality Assurance tasks within the organization. Staff size of three
project managers and one process analyst.
o Developed test strategy and all regression test plans, created test data
to more accurately verify capabilities of system.
o Developed corporate SharePoint web site for all departments in the
organization. Installed, designed, and performed maintenance for these
sites.
o Provided for the release management of the product
o Oversaw or directly managed over 20 projects of varying types and size.
Types included Integration with large financial institutions (US Bank and
Bank of Tokyo Mitsubishi), new customer integration projects, as well as
internal IT development and operational projects.
o Managed bank trustee integration project (trustee bank verified cash
outflows and supplier credit worthiness). Project involved over 20
resources (both internal and client) and resources were located in 3
separate locations. Project involved IT tasks, accounting, and financial
management tasks.
o Installed and maintained MS Project Server 2003 product as well as MS
Project 2003. Trained staff in the use of both products.
o Modified MS Project Server database as needed based upon the needs of the
organization. Created Web Parts for Corporate Web Site that displayed
data from MS Project Server database.
o Provided mentoring and training in the use of PMI concepts and standards
(derived from PMBOK) to all project managers within organization.
o Created and maintained processes for the identification, documentation,
and internal auditing of all corporate processes and procedures, as well
as development and maintenance of all software quality assurance tasks.
o Managed the identification and documentation of all corporate processes.
Oversaw the creation and implementation of the auditing process.
o Managed the development of test Procedures and developed test plans.
This included development of processes and procedures used to test
product, reporting and metrics development, and all test plan
development.
o Managed the development of initial system and user documentation and data
dictionary. Worked closely with development staff in recording and
review of system documentation.
ChannelNet - Ford Motor Company
April 2003/August 2004
ChannelNet provides online solutions for large organizations. Their
primary business is providing Ford Motor Company with a web site
presence for all dealerships in North America, Canada, Mexico, and
other points around the world.
Senior Project Manager for Inventory Solutions and Datafeeds for Ford
Motor Company
o Managed all projects regarding inventory presentation for all dealerships
maintained within the DealerConnection platform for Ford Motor Company,
including Ford, Lincoln, Mercury, Volvo, and Jaguar. This included
determining project scope, estimating, presenting, and managing to
completion of all projects related to this topic.
o Developed concept of and managed new inventory system development project
(for all Ford dealerships world wide). Project included front end web
site design and back end database architecture. Project included over 20
staff members (internal and contract) and clients. Project cost
estimated at over $1 million. Performed all project management and
senior web design tasks. Managed and mentored technical staff in
database design and architecture.
o Gathered and documented business requirements from the client.
o Managed release of product to Ford Motor
o Managed all datafeed projects related to the import and export of dealer
data to various third parties (Yahoo, MapQuest, etc). This included
incoming and outgoing feeds that dealt with dealer locator information,
dealer specific certifications, inventory enrollments, et. al. This
again included not only standard project management tasks, but also any
data audit task or special data request task requested by the client.
o Created and delivered presentations on project management topics.
Included in this were presentations on risk management, and the
development of a new inventory platform. Also consulted with management
on the project management certification process.
eFinNet Corporation
September 2000/April 2003
eFinNet was a startup organization that provided early payment and advance
payment options for suppliers in the supply chain.
Manager Quality Assurance/Business Analyst
o Project manager for all systems development within organization. This
includes development and maintenance of project plans, project estimates,
project prioritization and re-prioritization, and all processes required
to successfully deliver projects successfully. Managed technical,
marketing, and client teams.
o Performed business analysis tasks for all projects. This included web
site design, determination of appropriate financial, general ledger
transactions, and custom report design. Worked extensively with end
users to gather this information.
o Project manager for the integration of new clients onto eFinNet platform.
Included training, analysis of client location and procedures, as well
as day to day project management tasks.
o Project manager for the identification and implementation of formal SDLC
into development environment. SDLC implemented was prototype.
o Developed and executed system and user acceptance test plans. This
included development of processes and procedures used to test product,
reporting and metrics development, and all test plan development.
o Developed report writer software using Access 2000 as report writer with
ODBC connection to Sybase System 11. This included performing all
analysis, development, and testing tasks necessary to complete project.
Sybase was later replaced with SQL Server 2000.
o Developed customer documentation for eFinNet web site. Documentation
included introduction to eFinNet system and site navigation. Also
included eFinNet web site glossary, which in part was derived from data
dictionary and system documentation.
o Installed and administered Windows2000 and Exchange2000 platforms. Also
installed and administered SQL Server 2000 platform.
Spring Management Systems
November 1997/June2000
Spring Management develops and offers software and systems solutions
to the Healthcare industry
Manager of Technical Development
o Worked with company president in determining strategic corporate
direction. Changed strategic corporation from contracting focused to
software application focused. Determined strategic product direction from
a technical perspective.
o Led staff of 2 Project Managers and 6 developers. Total departmental
budget of over $500,000 a year.
o All project management tasks were performed following PMI methodologies
and concepts. Project management tasks included project scope
determination and management, project risk determination, project
resource definition and acquisition, and project timeline definition.
o Developed and managed project office for project managers. This included
managing and mentoring project managers with project budgets, project
timelines, as well as other project tasks (change request management,
risk assessment, etc.).
o Determined software and hardware technical architectural direction for an
intranet electronic medical record (EMR) system, as well as a flow
charting tool to assist physicians in determining proper treatment
procedures. The systems were architected to work either standalone, or
in conjunction with one another.
o Managed software release tasks
o Identified and implemented formal SDLC into organization. SDLC used was
spiral.
o Mentored development staff in design and implementation of data
structures. Used both SQL 6.5/7.0 and Access 97/2000 for products
developed.
o Performed standard managerial duties including recruiting and hiring new
staff, executing performance reviews, staff training, as well as job
reprimand and release tasks.
EDS - Credit Union Services Group
May 1994/October 1997
EDS - Credit Union Services Group (World Account) provided in-house credit
union solutions
Project Manager/Business Analyst
o Served as Project Manager and System Architect for PC Online, a PC/Client
based teller platform for Credit Unions. PC Online accesses an SQL
Server 6.5 database on an NT 4.0 Server.
o Led project of 3 analysts, 6 systems engineers, 3 customer support
analysts, 2 technical support analysts, 1 marketing representative, 2
trainers, and 3 end users. Total project budget of over $750,000 a year.
After 5 months, a total of 9 bugs were found at the initial beta site,
only 2 at the second beta site.
o Developed time lines for project using CA - Superproject as project
timeline tool
o Performed Senior Business Analyst tasks in developing a frame work for PC
Online screens. Headed design of all Graphical User Interface (GUI)
screens used within PC Online. Worked in conjunction with internal EDS
staff and clients from Credit Unions.
o Developed Data Dictionary for existing legacy system
o Used Access Database to store and cross reference information for ease of
developing appropriate design documents (data dictionary, window design,
TCP/IP packet definition, integration test plan, system test plan)
o Developed and managed execution of system and user acceptance test for PC
Online project.
o Developed integration testing procedures and consulted on system testing
procedures
o Wrote over 10,000 test cases for PC Online windows testing. These test
cases were written into Access database.
o Developed and kept test case statistics
o Developed and managed software releases
o After 5 months, a total of 9 bugs were found at the initial beta site,
only 2 at the second beta site.
Sirco Associates - Detroit Edison
November 1993/April 1994
Quality Assurance Project Leader
o Project Leader for functional system test phase of Work Management System
project for Detroit Edison. The system was a client server system with a
PC Client and Hewlett Packard Data Server running Oracle
o Lead mixed team of 6 end users and testing professionals in both a
functional integration test and then a system test effort
o Developed a change request system using C scripts interfacing with the
Oracle Database product
o Developed testing procedures for integration test
o Wrote 4,000 test case integration test plan
o Developed and kept functional test statistics
World Computer Corporation
February 1986/October 1993
World Computer Corporation provided in-house credit union solutions
Senior Quality Assurance Analyst
o Senior Quality Assurance Analyst on World Works project, a Credit Union
Teller Transaction system based on a Sun 4000 Client and Server running
Sybase on the server.
o Developed and maintained testing statistics
o Developed and executed integration and system test cases
o Developed and managed software releases
o Worked with development staff in the determination and execution of
development procedures to better quality of product. Over three releases,
total bugs returned from field were reduced 67%.
EDUCATION
Eastern Michigan University, Ypsilanti, Michigan
Bachelors of Business Administration, Major: Management - December 1985
New Horizons Training Service, Livonia, Michigan
Microsoft Certified Training for SQL Server 6.5 Administration - October
1996
Project Management College - PM Solutions, Baltimore, Maryland
Project Estimating - August 2000
ORGANIZATIONS
Project Management Institute, Upper Darby, Pennsylvania
March 1995 to Present
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