Engineer Manager

LINCOLN HAIG

**** ****** **** - *****, ** ***** - 972-***-**** -

*******.****@*******.***

SUMMARY OF QUALIFICATIONS

Strong technical and business management skills.

Excellent multitasking skills, able to efficiently plan and prioritize

projects.

Outstanding communication skills.

Able to successfully build strong working relationships with co-workers and

clients while ensuring cooperation among departments.

Adept at overseeing all facets of a project life cycle, including

initiation, planning, implementing and quality control.

PROFESSIONAL EXPERIENCE

XO COMMUNICATIONS

Project Coordinator/Team Lead 04/2004 -

07/2009

Responsible for the day-to-day progress of work assignments.

Escalate as necessary to obtain support for the timely completion of

projects.

Project managed the transition of the customer LNP groups into a single

provisioning center.

Central point of contact for all customer escalations.

Central point of contact for the automation of the LNP project.

Responsible for the training of new employees.

XO COMMUNICATIONS

Contractor

01/2004 - 04/2004

Responsible for order entry into the Provisioning/Billing order entry

system.

MCI/WORLDCOM

Manager Dallas Service Delivery Center 01/2002 - 04/2003

Managed a team of repair technicians.

Resolve customer, internal organization conflicts and escalations on a

daily basis.

Managed customers and account teams expectations.

Assisted in the documentation for the testing procedures of voice and data

circuits.

Staff development and training

Ensure organizational goals are achieved and maintained

Resolve personnel issues in accordance with HR policies

Assisted in the preparation for ISO 9002 Certification.

Manager II Dallas Order Entry 03/2000

- 01/2002

Responsible for Order Entry of voice and data circuits.

Assisted in the design of an automated order entry system for use by the

Sales and Order Entry organizations.

Reduced the number of orders placed on hold by the provisioning groups to

ensure timely billing and the reduction of Telco costs.

Supervisor Dallas Provisioning Group 05/1997 -

03/2000

Managed the day-to-day activities of five provisioning engineers.

Conducted employee reviews.

Provided technical training to engineers.

Maintained or exceeded on time performance (OTP) for all critical

activities.

Engineer III/Team Leader

01/1993 - 05/1997

Managed the day-to-day activities of eight engineers.

Provided input to employee reviews and recommended training needs.

Provided technical training to engineers.

Participated in automation of the Private Line provisioning process.

Engineer II/Special Services Provisioning 05/1990 -

01/1993

Provisioned DS0, DS3, OC1-OC192 orders for customer's circuits.

Provisioned MCI's IP backbone network.

Provisioned DRS (Digital Reconfiguration Service) circuits.

Provisioned MCI's SS7 network.

Supervisor - Account Maintenance 02/1986 -

05/1990

Planned and implemented the Account Maintenance group for New York City.

Supervised the day-to-day activities of ten field service technicians.

Recruited and trained new hires.

Responsible for the timely resolution of maintenance trouble tickets.

TECHNICAL SKILLS

Applications: MS office/Excel/Access/Project/Vizio

OS: Windows 2000/XP/VISTA

Languages: Pascal, C++

EDUCATION

BS in Electrical Engineering 1986

New York Institute of Technology (NYIT)

Real Estate License

Working towards PMI Certification

References available upon request

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