Customer Service Quality Assurance
Resume:
Matthew Galligan
South Bend IN 46614
**********@***.***
Professional Summary
Twenty Five years of diverse technical and office management experience in
financial, insurance, and computer fields. I have an extensive background
in project management, team leadership, and network administration. I am
experienced in quality assurance, customer relations, team settings, multi-
tasking, employee relations, and continuous improvement programs.
Education
Bachelor of Science Information Technology (BSIT)
University of Phoenix - Online 2005
Administrative Experience
Account Management - Research and identification of eligibility for
insurance programs, evaluation, classification, and rating for insurance
following established underwriting standards, processes, and procedures.
Account analysis, processing customer requests, problem solving, and inter-
office communication.
Technical Experience
Project Management - Use of Internet tools, development of new system
programs, web site design, coding .asp, JavaScript, HTML, VB.net
applications, graphics, system testing and logic in database procedures and
online transaction processes, and all Microsoft products.
Work History
February 1998 to March 2009 Specialty Underwriters Oak Creek WI
Underwriter
March 1993 to September 1997 Old Line Life Insurance Milwaukee WI
Customer Service Representative
April 1986 to February 1993 Kemper Clearing Corp Milwaukee WI
Senior Investment Relations Coordinator
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