Customer Service Manager

VANESCIA MERRITT-WATT

**** ********* ****

Ceres, CA 95307

209-***-****

*******@*********.***

OBJECTIVE

To obtain gainful employment with an organization where I can contribute

strong customer service, people and leadership skills, along with unique

drive for excellence and success. I possess interesting transferable

skills and knowledge and I would be an asset to your organization in an

administrative capacity.

EDUCATION

MODESTO JUNIOR COLLEGE-MODESTO, CA

. Associate of Science in Office Administration

EXPERIENCE

CITY OF MODESTO INFRASTRUCTURE & FINANCING PROGRAM-MODESTO. CA

Internship

Assisted with filing (alphanumeric & subject)

. Typed up labels, envelopes and mailings

. Operated office machines, photocopiers, fax and personal computer

. Proofread documents

VANDER-BEAND MANUFACTURING-SUNNYVALE, CA

Document Control Clerk/Front desk lead

. Maintained hardcopy document control filing system-Logged, recorded,

distributed and filed all incoming documentation following implemented

procedures

Managed and maintained active and obsolete files

. Provided continuous, high-quality support to President and General

Manager

. Supervised front office staff; prioritized and delegated tasks, provided

motivation and direction to create a positive work environment; Mediated

conflicts between receptionist and staff, utilizing diplomacy and humor

to resolve issue

. Maintained attendance records for all staff-handled timecard logbook;

reviewed and recorded hourly employees' timecards

. Ensured that a welcoming, professional environment was maintained in the

office area

. Operated office machines, such as photocopiers and scanners, facsimile

machines, voice mail

systems and personal computers (Microsoft Word, Excel)

STRATEGIC SIMULATIONS INC.-SUNNYVALE, CA

Front Desk Receptionist

. Met and greeted visitors; ensured that a welcoming, professional

environment was maintained in the office area

. Answered and screened busy switchboard

. Observed and upheld strict regulations with outside messengers

. Assisted other departments with administrative tasks as requested

SKILLS

. Microsoft Word

. Excel

. PowerPoint

. Customer Service

. Type 60+wpm

. 10 Key by touch

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