Customer Service Management

***** ******* ***** ***. *., 954-***-****

Apt# 709 ********@****.***

Clearwater, FL 33762

Travis L. Williams

Qualifications Profile

Diligent and detailed-oriented professional prepared to contribute to Harris Solutions Group goals in regards to

providing top quality customer service all the time.

Facility Manager: Involved in all aspects of the event starting with the cost estimate and contract prep forms

ending with invoices mailed to respective parties. Orchestrated work force crews in shifts to facilitate event in

progress. Prepared arena on a daily basis by facility maintenance and management walks.

Event Management Systems Software: Event scheduling and management software used to

organize and prioritize various events hosted by a facility (Auto CAD). Inputted specifics of events

accurately so as no scheduling issues would develop.

Student Service: Three years of direct customer/student contact, problem solving and conflict

avoidance on a daily basis has taught me the value of being personable and has provided me

with methods to maintain a positive work atmosphere.

Key Strengths: Personable and interactive individual who is eager to teach and also learn.

Strong ability to establish and maintain solid working relationships with students, staff, and

internal and external groups. Demonstrated ability to complete objectives within strict deadlines.

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Education

Acquiring Masters of Science in Sport Management ( 2010)

University of Florida, Gainesville, Florida

Bachelor of Science in Sport Management (2009)

Emphasis in Business

University of Florida, Gainesville, Florida

Cum Laude Undergraduate

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Experience

Highlights

Facility Operations Intern / Event Coordinator (2009)

Supervised and managed various events ranging from University Athletic Association

Games/ Camps to Cirque Du Soleil. Organized and scheduled the set up of pre-event activities,

facilitated event while in progress and oversaw post event activities.

Stephen C. O’Connell Center, Gainesville, FL

Leasing Consultant (concurrent with education) (2007- Present)

Provided the best customer service while addressing the concerns and problems of residents.

Assisted with writing and completing leasing agreement contracts.

Paradigm Properties, Gainesville, FL

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Courses

Taken

• Sport Marketing Ethical Issues in Sport Sport Law

• Sport Management Sport and Society Planning & Managing of Sport &

Fitness Facilities

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