Customer Service Technician

L aTonya G. Pham, CLA E mail:

P ***.****@*****.***

*** ***** ******-******, ** 75904-3335 T elephone: 936-

6323436

O bjective : T he economy grows yearly, salary gaps as to employment changes to classifications to

technical upgrades. Working in general for me is the phenomenon of being independent in today’s

society. Being progressive, dependable as well as proficient supports office production and standards

of the company in which employs me. Eager to start and eager to finish. I am encouraged after

g raduation to value your employment while endeavoring in the statistics.

E xpe rience

C ustomer Service T elecommunication ( TSR), Etech, Lufkin, TX-2009-2009

As a TSR-Customer service representative, I used a multi-line headphone, and computer data base

system to network products and services.

Wait ress P/T, Sonic D r ive in R estaurant, Lufkin, TX-2006-2009

Received intercom orders, server of customers and restock service area.

Secreta ry, Express P rofessionals, Lufkin, TX-2002-2003

I entered data as assigned daily, organized general files, maintained office clerical assignments,

g reeted visitors, and retrieved messages via email.

C ashier P/T, Wendy’s Restaurant, L ufkin, TX a nd Austin, TX-2000-2003

As a cashier I maintained the front counter customer service, drive thru attendant, dining area clean

up and maintenance preparation.

A dministrative Technician, T exas Comptroller of Public Accounts L BJ, Austin, TX-1991-

1998

Upon graduation from A ustin Community College, I completed my legal assistant internship to the

general law legislative appropriation counsel. W hile maintaining my daily assignments as t raining

coordinator/administrative technician, administrative volunteer, community involvement coordinator,

and i nventory control person for the Uniform Statewide Accounting Project and I nformation

Technology Systems Team.

R eceptionist, AD IA Tempora ry, Austin, TX 78701

As a secretary temporary, I assisted the administrative staff and managers as needed, while answering

A m ulti-line phone, distributed daily mail, and updated guest rosters.

E ducation

G raduate of Austin Community College - A ustin, Texas – Associate of Applied Science Legal

Assistant Degree

R eferences

A ustin Community College, Student – 512-***-****: Texas Comptroller of Public Accounts,

Administrative Technician – 512-***-****: A ngelina Community College, Student – 936-***-****

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