Customer Service Sales
Resume:
RACHEL CROWLEY
Naugatuck, CT 06770
**********@*****.***
September 13, 2010
To whom it may concern:
I am writing in response to the position of Data Entry Clerk posted on
ResumeBook360. With my related data entry experience and excellent
computer skills, I am confident I would be a valuable asset to your
company. Along with effective communication skills, I am also a self
starter and a leader.
Given my experience and background, I would like an opportunity to discuss
the value I can bring to your organization. I appreciate your time and
consideration and I look forward to meeting with you.
Sincerely,
Rachel Crowley
Enclosure
RACHEL CROWLEY
22 Cardinal Lane
Naugatuck, CT 06770
**********@*****.***
SUMMARY
A customer service and sales professional with a particular effectiveness
in customer satisfaction, identifying trends and developing and
implementing strategies to reduce errors and improve customer
relationships.
WORK EXPERIENCE
HEALTH NET, Shelton, CT
2003-2010
Health care provider supplying and servicing commercial health insurance to
small and large groups throughout the tri-state area.
Account Service Representative (2007-2010)
Provided excelled customer service and assisted with sales of small group
contracts for licensed brokers. Reviewed products and benefits, analyzed
contractual information and partnered with internal departments.
Serviced brokers and general agents daily regarding small group business.
Received recognition for superior customer service and effectiveness.
Processed monthly renewal amendments for contracts to avoid unnecessary
disruption of service for clients.
Utilized proposal generator to offer alternative benefits to provide a cost
saving strategy to external clients.
Collaborated with underwriting department to verify accuracy of rates and
verified changes to confirm company guidelines and avoid misinformation.
Appointed to directly service top tier agents. Improved external
relationships and increased sales.
Account Installation Specialist 2006-2007)
Provided internal support to large and small group sales and key special
accounts under heavy volumes and strict turn-around times while receiving
recognition for elevated quality and productivity.
Processed renewals and revisions for sales and our key special accounts
within turnaround times to meet internal customer expectations.
Specifically requested to distribute all daily work to assist team lead and
supervisor to ensure timely processing.
Received recognition for consistently meeting higher quality and
productivity than department goal.
Enrollment and Fulfillment Assistant (2004-2006)
Assisted internal departments by processing mail and ensuring correct
filing.
Performed daily mail receipt including electronically filling forms and
documents and forwarding mail to appropriate departments in a timely
manner.
Processed incoming mail for members, groups, sales and new business.
Arizona Customer Service Specialist (2003-2004)
Assisted members and medical producers with benefits and eligibility
questions and concerns while also working with collection agencies to
prevent member delinquency.
EDUCATION
Western Connecticut State University, Danbury, CT
1998-2002
B.A., Illustration- GPA 3.0
CERTIFICATIONS
Achieved Producer-Accident/Health license from State of Connecticut
Department of Insurance.
Maintained non-resident license in NY and NJ.
COMPUTER SKILLS
Seibel Lotus Notes Open Office
MC400 MS Word Excel
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