Customer Service Representative

Aliah Moses

P.O. Box ***

Newark, New Jersey ****1

E: *********@***.***

C: 973-***-****

Objective:

To obtain a position in a corporate environment that will enable me to

utilize my experience and abilities to contribute to the positive growth of

an organization.

Summary of qualifications:

. Experienced administrative and customer service with expertise in

finance

. Extensive background in customer relations and billing inquiries

. Analytical, problem solving and planning skills; financial forecasting

. Exceptional interpersonal skills; self motivated; team player;

detailed and multitask oriented; adapts well in a fast paced

environment

Experience:

10/06- present

Iron Mountain - Somerset, NJ - Business Support Specialist

. Prepare financial analysis as required and assist in budget

development. Reconcile billing for month end close.

. Maintain daily and monthly billing activities to ensure clients are

invoiced correctly with accurate pricing and daily services provided.

. Serve as liaison between Corporate Accounting, Contracts, Collections

and the NY Metro district.

. Process billing through SKP and Oracle system, work with customers to

research and resolve billing issues, define reports, and ensure a high

level of customer service.

. Perform collections and ensure Account Managers are aware of overdue

bills. Interface and coordinate with other staff members relative to

customer standards.

. Monitor and maintain financial performances to budget quarterly goals

and report early indications to Managers.

. Main contact for customers regarding billing inquires. Work with

several departments (Account Managers, Customer Service and

Transportation/ Operations department) in revising billing errors

prior to month invoicing.

. Manage, resolve and delegate tasks received directed to billing.

3/04 - 10/06

Iron Mountain - Moonachie, NJ - Customer Service Representative

. Provide the primary level of customer service that includes: answering

all inbound telephone calls for the field location, coordinate and

control customer requests that involve problem resolution or service

assistance, respond to all external requests for customer support

through the appropriate Ops/Trans personnel, ensure that customer's

needs are resolved in a timely and supportive manner.

. Primary contact for customers to request services and direct inquiries

to the appropriate department or individual via telephone, email, and

fax.

. Constant utilization of computer systems/database: Inputting and

tracking of all media/container processing; data enter all information

with receiving and/or releasing customer media through Secure Base,

OPIS, and other applications as necessary.

. Interact and communicate with Operations/Transportation Management

personnel as well as other departments serving as a liaison of the

customer for purpose of resolving customer concerns and needs.

. Resolve and effectively communicate with the customers that include

but not limited to callbacks, order research, and order entry.

. Also edit customer profile based on customer's written request

accordingly.

10/00 - 3/04

Sprint Pcs - Paramus, New Jersey - Senior Customer Service Representative

. Provided service in retail environment, posted payments to accounts,

research account activity, balanced daily cash/check receipts.

. Prepared daily bank deposit and tracked monthly sales through email

that were forwarded to Store and Area Mangers nightly.

. Assisted store personnel in maintaining inventory, stock, displays,

and supplies. Ordered and managed store's monthly supplies through

outside vender. Ensured proper methods and procedures were in followed

with customers.

. Provide management oversight, direction, and motivated store staff.

. Responsible for monthly schedule, meetings, and training when needed.

Education:

9/97 - 5/98

Union County College

Cranford, New Jersey

Accounting

9/93 - 6/97

Arts High School

Newark, New Jersey

Diploma

Skills:

Microsoft Office: Outlook, Powerpoint, Word, and Excel (certified Excel and

Access); Windows 2000, XP; type 45wpm; Oracle; Securebase; Safekeeper Plus;

Sharedpoint; Opis

Contact this candidate