Customer Service Technical Support
Resume:
Raymond Brown
Chicago, Illinois **651
Dear Hiring Manager:
I am interested in exploring the possibility of joining your organization.
Please find my resume enclosed; it will furnish you with information
relative to my education, abilities and skills. References and any
additional information you require are available at your request.
You will see that I am a resourceful and dedicated individual with diverse
experience accompanied with applicable training in various areas. I find
myself pursuing new and challenging opportunities such as the available
positions within your organization. My positive, motivated attitude
combined with my personal skills has allowed me to excel at various
positions. Throughout my experiences, I have been able to work well
independently, or as part of a team.
I can also offer you the following:
. Strong communication and interpersonal skills in working with
individuals at all levels of professional employment.
. Analytical: able to evaluate problems, isolate alternatives and
implement positive solutions according to company policies.
. Comprehensive understanding of business and customer service issues.
Realizing that this summary cannot fully communicate the benefits I can
provide your company, I would appreciate the opportunity to speak with you
personally.
I thank you for your interest and look forward to your reply.
Sincerely,
Mr. Raymond Brown
Enclosure
Raymond Brown
1412 North Mason Avenue
Chicago, IL 60651
773-***-****: Home
773-***-****: Cell
**************@*****.***
Objective
To pursue a challenging environment that would enhance my existing
knowledge of PC skills, develop additional experience, and utilize my
natural ability to be a team player, as well as a valuable asset to your
company or organization.
Education
Feb 2010- Present Micro Train Technologies- Chicago, IL
Comptia A+, Comptia Network+, Comptia Security+,
MCP,
Jul 2005 - Feb 2007 Devry University
Major - Technical Management
G.P.A: 3.0/4.0 Scale
Aug 2000 - May 2002 Western Illinois University
Major - Computer Science
Minor - African American Studies
Aug 1994 - Jun 1998 Prosser Vocational High School
And Loyola University Upward Bound
Diploma - Building Maintenance
Work Experience
Comsys Chicago, IL
July 2010 - August 2010 PC Technician
Responsibilities: Assisted with relocating and installation of pc equipment
for Kaplan University.
Crosscom National/ Aerotek Deerfield, IL
June 2010- July 2010 Technical Support Representative
Responsibilities: Assisted phone support for nationwide rollout and
installation of kiosks with Kohl's Department Stores within the United
States.
Oc North America Chicago, IL
December 2009 - Present Copy Operator
Responsibilities: Supporting the daily operations of the Corporate
Document Center. Receiving and printing daily invoices, maintaining logs
and reports. Establishing and maintaining work priority. Training other
employees on daily operations, supporting operations of the mail center as
a fill in for absences and vacations.
Manpower Professional Inc.
OCE North America/ CGI Park Ridge, IL
February 2008- September 2009 Technical Analyst
Responsibilities: Providing technical support for AS/400 computer hardware,
operating systems, and peripherals to ensure minimal operational
difficulties and ensure proper system performance, capacity, and
functionality. Provide accurate documentation relating to system
performance, operating status, and hardware/software inventory. Plan and
assist or coordinate the installation, testing, and trouble shooting of all
hardware, software, and operating system configurations for the AS/400 as
well as other systems. Provide technical support to end users in relation
to a variety of business applications.
Manpower Professional Inc.
OCE North America/ CGI Park Ridge, IL
June 2007- February 2008 Computer Operator
Responsibilities: Monitoring and controlling electronic computer and
peripheral electronic data processing equipment to process business,
scientific, engineering, and other data according to operating
instructions. May enter commands at a computer terminal and set controls on
computer and peripheral devices while also monitoring and responding to
operating and error messages.
Volunteer Experience
Oce North America/CGI Chicago, IL
January 2010- Present Help Desk
Responsibilities: Assisted with software installation and desktop support
to end users within the
company
Skills
Windows 98, 2000, XP, Windows Server 2003, Windows 7
Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
Typing Speed: 30-40wpm
AS/400 and SAP Security
Control-M 6.2.01
Infolease Security
Universal Admin 5.6.2
Remedy and Top Desk Ticketing Systems
Symantec Backup Exec (Veritas)
Solar Winds Monitoring
TRIM & TRIM DMS-IO
Strong communication skills, both verbal and written
Strong interpersonal skills
Team player, open to diverse environments
References listed upon request
Contact this candidate