Customer Service Manager
Resume:
* * * * * . B R O A D WAY A P T . *
LONG BEACH, CA. 90802
(562) 253- 2401 •ERIKA_2000@HOTMAIL. COM
ERIKA DIAZ
OBJECTIVE
Seeking a position where I can use my skills successfully towards
advancement.
EMPLOYMENT
01/2006-Present RB Communications Long Beach, CA.
Customer Service Agent/ Weekend Supervisor
• Assisted customers with billing issues and payments
• Answered customers’ inquiries
• Used Microsoft Office-Excel, Outlook, Word.
• Monitored Agents’ Work
• Collections- implemented payment arrangements, called customers to
collect past due balances
08/2004-12/2007 Legacy Long Distance Cypress, CA.
Customer Service 0+ Operator
• Answered high volume of calls
• Assisted customers in placing phone calls
• Converted into various methods of payment
08/2007-01/2008- Cityloan
Customer Service/ Collections Agent
• Called customers to collect past due balances
• Implemented Payment Arrangements
• Faxed over Reposition Paperwork
• Used Microsoft Word
• Mailed out receipts to customers
EDUCATION
08/2004-01/2008 Cal State Long Beach Long Beach, CA.
B.A. English Education and Creative Writing
Took several courses specializing in grammar, reading, and writing
Earned a B.A. in two separate areas of English-English Education, and
Creative Writing
09/2003-05/2004 San Diego City College San Diego, CA.
A.A-G.E Certification
L ANGUAGES/SKILLS
Fluent in English and Spanish
•
Speak, and read mild Italian
•
Fluent in the use of Microsoft Works, Word, and mild knowledge in Excel
•
Able to answer high volume of phone calls
•
Experience working with money, checks, and credit cards
•
Ability to use proper phone etiquette
•
Able to type, fax, and use phone with multiple phone lines
•
PROFESSIONAL REFERENCES-
Jackylyn Acuna- Customer Service Supervisor
Muna Abdurahman- Customer Service Manager
Ivan Gorgeon-General Manager
818-***-**** or 1-877-***-****
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