Customer Service Representative

Frederic Mitchell

****-* ******* *****

Springfield, VA 22152

Home: 703-***-****

E-Mail: *******@***.***

Objective: A position where my work experience, education and computer

knowledge

will be utilized and advanced.

Education

. BS Degree, University of North Carolina, Wilmington, NC.

Technical Skills

. Systems: Windows 2000/XP, MS/DOS, Alpha/VMS, Unix

. Software: Microsoft Office (Word, Excel, Access, PowerPoint,

Outlook), Lotus Notes, Adobe

Acrobat, scanning technology, Internet proficient

. Certifications: Oracle Certified Professional, Database Administration

Work Experience

10/05 to 9/10 Salvation Army National Headquarters

Alexandria, VA

DOCUMENT MANAGEMENT CLERK

. Responsible for maintaining the data integrity of the Commissioners'

Conference minutes database in Lotus Notes; performed data input and

monitored the database on a daily basis to ensure it functioned

properly.

. Performed document and data conversion from Microsoft Word into Lotus

Notes format according to departmental procedures.

. Prepared Commissioners' Conference excerpts from Microsoft Word into

Adobe Acrobat for electronic distribution to committee and commission

chairman.

. Performed required corrections to the electronic copies of the

Commissioners' Conference minutes.

. Responsible for maintaining the Resource Center Access database to

identify case files as requested by staff.

. Proficient with Excel and PowerPoint applications used in the

department.

8/03 to 9/05 ABC Staffing

McLean, VA

OFFICE ASSISTANT

. Various temping assignments for companies in need of skills in

customer service, data entry, word-processing and general clerical

duties.

3/03 to 6/03 Advanced Freight Express

Alexandria, VA

CUSTOMER SERVICE REPRESENTATIVE

. Assisted account executive in maintaining and establishing accounts by

phone and email.

. Responsible for preparing and faxing correspondence concerning

customer orders.

. Used the Internet to obtain association information and contacts.

Frederic Mitchell

3/00 to 6/02 Sears Home Central Alexandria, VA

CUSTOMER SERVICE REPRESENTATIVE

. Used an Access database on Windows 2000 to obtain and set appointments

for sales representatives, in a high pressure, bottom-line oriented

environment.

. Respond to an average of 50 customers by phone to provide quality

customer service.

. Provided data entry proficiency.

6/99-9/99 Systems Engineering & Security Inc. Upper Marlboro, MD

PROGRAMMER ANALYST

. Used C and Fortran on both Unix and Dec/Alpha settings; worked with

Oracle developers in ascertaining criteria for database design and

applications; utilized TIGER database in support of field operations

relating to Census 2000; created reports for projects accessing TIGER.

. Performed queries on the TIGER database using scripts and query

programs.

3/98-3/99 US Department of Commerce Suitland, MD

COMPUTER SPECIALIST

. Served as Analyst and Programmer on the complex system addressing the

Census 2000 dress rehearsal.

. Conducted complex tests and diagnostics of systems and components to

ensure conformance with requirements in a timely manner; generated

estimates consistent with parallel verifications systems.

. Designed operational software systems and subsystems in addition to

support utilities as needed.

. Received fully successful ratings in all critical and non-critical

elements of the position.

7/97-2/98 First Data Investor Services Group Rockville, MD

SYSTEMS ANALYST

. Oversaw all elements and factors concerning computerized 401K

retirement programs.

. Initiated changes, revisions or alterations to current and/or new

systems to enhance accuracy.

. Maintained and updated code for the DEC VAX/VMS 4300 system to conform

to design changes.

. Wrote code in Fortran and C for VAX system.

5/84-5/97 Army Research Lab/Signal Processing Branch Adelphi, MD

COMPUTER SCIENTIST

. Provided programming support to engineers, physicists, mathematicians

and optical engineers as the Principal Computer Programmer.

. Provided guidance and support for highly-complex signal processing

systems for communications, surveillance and graphic interfacing

programs.

. Converted computer codes from Fortran to C for use in microprocessor

based systems; coded algorithms in C and ran tests to ensure efficient

operation of the system.

. Modified programs for the helicopter signature program using Unix-

based Convex computer system.

. Generated detailed reports on procedures and activities explaining

operational changes following code changes.

. Produced documents in HTML for use on the World Wide Web.

. Prepared computer programs for administrative and technical personnel.

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