Customer Service Representative

Ryan T. Sears

**** ******* ***** *****

Covington, KY 41017

859-***-****

**********@*****.***

B.A. University of Kentucky

Major: Philosophy

Additional college courses completed:

Accounting 101, 102

Economics

Management

Experience

First State Financial

Customer Service Representative April 2009 -

April 2010

. Managed cash transactions

. Reconciled customer accounts

. Performed bank account adjustments

. Performed daily opening and closing balancing activities

. Analyzed and forecasted currency usage

. Provided customer service

. Opened products such as checking and savings accounts, Certificates of

Deposit, IRA's and Business Solutions

Merus Hotels

Event Planner/Assistant to CEO January 2007 -

January 2009

. Served as assistant to CEO; responsible for all aspects of office

management

. Coordinated monthly and annual stockholder meetings

. Assembled board books, prepared agendas, arranged travel

. Planned and organized hotel promotions, marketing events and public

relations efforts

. Monitored budget; tracked and reconciled monthly expenses

. Managed relationships with external vendors

Fifth Third Bank

Customer Service Representative (part time during school)

August 2004 - January 2005

. Provided customer service

. Performed deposits, withdrawals, loan and credit card payments

. Balanced cash drawer

. Performed opening and closing procedures for cash vault

. Reconciled customer accounts

. Met monthly sales quotas

.

Computer Skills: Microsoft Office, Internet

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